Unified Communication Engineer
Listed on 2026-10-12
-
IT/Tech
IT Consultant, Systems Engineer, IT Specialist
Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
Job SummaryDesign and implement a robust UC infrastructure to support IVR, voice, video, and collaboration tools.
Responsibilities- Bachelor’s degree in Computer Science, Engineer, or a related field.
- 8 to 10 years of experience in Unified Communications and telephony systems.
- Expertise in Unified Communications platforms such as Cisco, Avaya, Microsoft Teams, Zoom, Web Ex.
- Lead the technical design and implementation of the UC environment with a focus on IVR-enabled solutions.
- Strong knowledge of IVR systems and integration with UC platforms.
- Proficiency in SIP, RTP, SBCs, gateways, PBX, and call routing configurations.
- Understanding of integration with CRM, C2M databases, and contact center applications.
- Proven experience in implementing and supporting IVR-enabled UC solutions.
- Relevant certifications preferred (e.g., Cisco CCIE Collaboration, Avaya ACIS, Microsoft Teams/Skype for Business, Genesys Certified Professional).
- Manage end-to-end integration of IVR with voice and collaboration platforms.
- Configure call flows, gateways, and session management.
- Conduct interoperability testing with endpoints and IVR applications.
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
Privacy Statement:
Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).