Senior Network Security Engineer; L3 Support

Advanced technology and cybersecurity company (sirar) established by stc, the region’s ICT and digital services provider, sirar by stc is a cutting-edge cybersecurity provider that empowers organization to take control of their cyber capabilities and digital environments.

As experts in business security and privacy, we offer a comprehensive range of solutions that help you to operate online safely, securely, and efficiently. The tools we provide help organizations detect and prevent cybersecurity attacks, safeguard their digital future, and provide protection and security from that point forward.

• Handles IT Network security providing up to level-3 support.
• Handles escalations and provide advisory and support function to front office / back office.
• Handle security-related incidents and issues outside regular working hours
• Address and resolve escalated issues from L1 support teams, ensuring timely responses to minimize disruptions.
• Participate in system updates and upgrades as required to maintain functionality and security.
• Analyze incoming requests for potential risks, providing insights to guide decision-making. Analyzes identified malicious activity to determine weaknesses exploited, exploitation methods, effects on system and information.
• Conduct regular security reviews and assessments.
• Support the change management process by documenting and executing system changes as directed. Coordinates system changes with appropriate teams to minimize disruption.
• Facilitate the handover of new systems and services, ensuring smooth transitions and knowledge transfer.
• Assist in providing knowledge transfer sessions to L1 teams, enhancing their ability to handle common issues.
• Conduct regular PMR health checks to monitor system availability and security status.
• Assist in identifying system vulnerabilities and support mitigation efforts.
• Help identify unused features within the system to enhance efficiency.
• Monitor system performance and report on any issues that may require attention.
• Participate in regular system clean-up activities to ensure optimal performance and data integrity.
• Assist in disaster recovery drills to ensure readiness and effective response strategies
• Work with network engineers, system administrators, and security professionals to resolve complex technical issues.
• Coordinates and communicates issues requiring escalation to different teams and initiate follow up procedure pertaining to issues.
• Evaluate fault reports to identify the root cause of issues & generate Incident reports.
• Open and manage tickets with vendors to identify and resolve root causes of network issues.
• Collaborate with vendor support teams to ensure timely and effective resolution of faults.
• Maintain records of ticket statuses and follow up with vendors to expedite resolution processes.
• Keep detailed records of all communications with vendors for troubleshooting and future references.
• Ensure stability and availability on a 24/7 basis
• Documents lessons learned that convey the results of events and/or exercises.
• Facilitates the sharing of “best practices” and “recommendations” throughout the cyber operations with customers.

• Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related discipline.

• Cisco ISE NAC (acting as IAM/MFA solution)
• One Identity Privileged Access Management solution (PAM)

• 3 - 5 years in relevant experience.

• Proven experience in network security operations, preferably in a telecom environment
• Hands-on experience with Cisco ISE
  , next-generation firewalls (e.g. Forti Gate, Palo Alto, Cisco-FTDs), IPS,
  NAC
  , VPNs (IPSEC, Dial-up, SSL etc), NAT.
• Advance knowledge in IT security infrastructure.
• Intermediate knowledge in the 6…