HPM-CIP Technical Consultant & Support

The Technical Consultant is responsible for working closely with clients to deeply understand their technical environments and provide advanced, customized solutions aligned with their strategic objectives, working under direct supervision. The role implements sophisticated system architectures, detailed configuration plans, and rigorous testing frameworks to ensure robust and scalable solutions. The role involves resolving complex technical issues through advanced diagnostics and root cause analysis, while also providing proactive support to prevent future challenges.

The role documents intricate solutions and creates comprehensive support procedures, enhancing knowledge transfer and continuity.

• Consults extensively with clients to deeply understand their technical landscapes, offering advanced recommendations and custom solutions that align with their long-term strategic objectives.
• Implements sophisticated design documentation, comprehensive system architectures, detailed configuration plans, and rigorous testing frameworks to ensure robust and scalable technical solutions, working under direct supervision.
• Resolving intricate technical issues by performing advanced diagnostics and root cause analysis, delivering proactive support to preemptively address potential future challenges.
• Documents detailed and complex technical solutions, creating extensive support procedures and troubleshooting guides to ensure seamless knowledge transfer and continuity of support for both internal teams and clients.
• Enhances the organization’s knowledge base by identifying, documenting, and sharing innovative best practices and standardized processes that drive efficiency and effectiveness across multiple projects.
• Implementing cutting-edge configuration management and version control techniques, ensuring the highest levels of accuracy, consistency, and reliability in all technical solution deployments.
• Assesses complex customer systems through comprehensive health checks, identifying and addressing potential issues to optimize system performance and reliability.
• Scrutinizes customer environments on an ongoing basis, implementing strategic improvements to enhance system performance, robustness, and user satisfaction.
• Works with cross-functional teams, including product development and sales, ensuring that client feedback is integrated into ongoing product and service enhancements for better alignment with customer needs.
• Prepares advanced technical reports, in-depth analyses, and strategic updates to stakeholders, showcasing a comprehensive understanding of system performance, issue resolution, and future recommendations.
• Supports critical implementation and deployment projects, managing advanced system configuration, seamless integration, and thorough performance tuning to ensure successful project outcomes and exceptional customer satisfaction.

• Minimum 2 years of experience with Vocational Education in areas such as Technical Consulting, Customer Support, Healthcare Industry or equivalent OR no prior experience with Bachelor's Degree.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose. If you’re interested in this role…