ServiceNow Business Analyst | CMDB & Service Mapping
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-10-19
Listing for:
Ameera Talent Solutions
Full Time
position Listed on 2026-10-19
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, IT Consultant
Job Description & How to Apply Below
Location: Riyadh, Saudi Arabia (Onsite)
Employment: Full-time
Vacancies: 1
Start: Immediate
Package: Negotiable
Industry: Enterprise Technology & Digital Transformation
We are hiring a Service Now Business Analyst in Riyadh with specialist knowledge of CMDB and Service Mapping. You will support enterprise configuration management and service visibility work, turning what the business needs into clear requirements for the technical team. This is an immediate start and we are shortlisting now.
The Role- Gather and document requirements for CMDB, Discovery and Service Mapping
- Run workshops with infrastructure, application and operations teams
- Define business rules, data requirements and service mapping use cases
- Support CI classification, relationships and data ownership definitions
- Analyse CMDB completeness, accuracy and data governance needs
- Turn requirements into user stories and functional specifications
- Work with developers, architects and technical stakeholders
- Support testing, UAT, documentation and implementation
- Contribute to CSDM adoption and ongoing service data improvement
- Proven Business Analyst experience on Service Now projects
- Solid functional knowledge of CMDB, Discovery and Service Mapping
- Understanding of configuration management and IT service management principles
- Experience with process mapping, requirements gathering and stakeholder workshops
- Strong documentation, communication and analytical skills
- Familiarity with Agile delivery and UAT
Desirable: Experience with CSDM, CMDB Health dashboards, data governance and Service Now certifications.
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