ServiceNow Developer | CMDB & Service Mapping

Location:

Riyadh, Saudi Arabia (Onsite)
Employment:
Full-time
Vacancies: 2
Start:
Immediate
Package:
Negotiable
Industry: Enterprise Technology & Digital Transformation

We are hiring two Service Now Developers in Riyadh who specialise in the Configuration Management Database (CMDB) and Service Mapping. The focus is improving enterprise configuration data, mapping application services and giving clearer visibility across IT infrastructure. This is an immediate start and we are shortlisting now.

• Develop, configure and improve Service Now CMDB and Service Mapping capabilities
• Implement and maintain Discovery patterns, identification rules and reconciliation
• Configure CI classes, relationships and service data structures
• Build and maintain service maps showing how applications and infrastructure depend on each other
• Support alignment with the Common Service Data Model (CSDM)
• Troubleshoot Discovery and Service Mapping issues
• Support MID Server configuration and connectivity where needed
• Write scripts, integrations and automation to improve CMDB accuracy and completeness
• Work with infrastructure, operations and architecture teams

• Strong hands-on Service Now CMDB implementation and development experience
• Practical experience with Service Mapping and Service Now Discovery
• Understanding of configuration items, service relationships and CMDB governance
• Familiarity with MID Servers, identification and reconciliation
• Understanding of CSDM principles and CMDB Health
• Ability to diagnose data quality, Discovery and Service Mapping issues

Preferred certifications: CSA, CIS-Discovery, CIS-Service Mapping or other relevant Service Now credentials.