Technical Support Officer

Location: Riyadh or Madinah, Saudi Arabia
Job Category: Information Technology (IT) & Software
Industry: Information Technology
Employment Type: Not specified
Experience Level: Relevant technical support and systems administration experience required

An IT company in Saudi Arabia is seeking a qualified Technical Support Officer to support its software applications, database systems, and operating environments. The successful candidate will help maintain Microsoft SQL Server databases, support web application deployments, troubleshoot technical issues, and ensure reliable system performance for customers and internal users.

The role requires practical knowledge of SQL Server administration, including database backup and restoration, SQL queries, stored procedures, and troubleshooting. The candidate should also be familiar with deploying web applications on Windows Server and IIS environments, configuring system operating environments, and designing or editing reports using reporting tools.

This opportunity is suitable for a technically capable professional who combines database administration and application support skills with strong communication, documentation, and problem-solving abilities. The position is advertised for Riyadh and Madinah; candidates should confirm the specific work location with the employer.

• Manage and maintain Microsoft SQL Server databases.
• Perform database backups, restorations, maintenance, and troubleshooting.
• Write, review, and investigate SQL queries and stored procedures.
• Diagnose and resolve database-related performance and operational issues.
• Install and deploy web applications on Windows Server and Internet Information Services (IIS) environments.
• Configure and maintain the operating environments required by business applications.
• Support system operating requirements and investigate application deployment issues.
• Design, edit, and maintain reports using relevant reporting tools.
• Provide technical assistance to customers remotely and at their locations when required.
• Troubleshoot application, database, operating system, and basic networking issues.
• Maintain technical documentation, user guides, manuals, and operational procedures.
• Collaborate with team members to resolve technical issues efficiently.
• Communicate technical findings and solutions clearly to customers and colleagues.

• Practical experience managing Microsoft SQL Server databases.
• Knowledge of database backup, restoration, maintenance, and troubleshooting.
• Ability to write and analyse SQL queries and stored procedures.
• Experience installing and deploying web applications using Windows Server and IIS.
• Understanding of application operating environments and system configuration.
• Experience designing or editing reports with reporting tools.
• Ability to analyse technical problems and provide remote or on-site customer support.
• Familiarity with networking fundamentals and Windows Server operating systems.
• Ability to prepare technical documentation, manuals, and operating procedures.
• Strong communication and teamwork skills.
• Ability to manage multiple support tasks and work effectively under pressure.

The original vacancy does not specify a minimum number of years of experience or mandatory academic qualifications.

The employer has not disclosed a salary range or benefits package. Candidates should confirm compensation, allowances, insurance, working hours, and other employment conditions directly with the recruitment contact.

The role offers potential professional development in SQL Server administration, enterprise application deployment, technical troubleshooting, reporting, and customer support. It may also help strengthen experience in Windows Server and IIS environments.