IT Change Manager Job Riyadh area,Riyadh Region Saudi Arabia,IT/Tech

Job Title:
Senior Specialist Configuration Management
Department:
IT Change Management
Reports To:

Executive Manager IT Change Management
Proposed

Start Date:

TBD
Work Location:

Riyadh

2.

Job Description

Responsible for implementation and maintain SAMA ITG Framework System Configuration Management domain with maturity level 3.
Review and record configuration items for change (RFCs)
Responsible for managing the Infrastructure Discovery and Application/Service Mapping life cycles
Manage the transition of configuration management related changes from the development to operations team.
Coordinate the operation support team for discovery of configuration items.
Monitor and report configuration management related KPIs & KRIs.
Govern the configuration management process and maintain all configuration documentation (policies, procedures, templates, etc.)
Produce Weekly onthly uarterly progress reports and dashboards
Ensure the CMDB tasks related to every change request proper closed and reviewed.
Validate the configuration items in term of scope, impact and release window prior the approval.
Key Responsibilities:
Managing Discovery Schedules and Patterns
Creating, monitoring, and optimizing discovery schedules to ensure optimal performance and data accuracy.
Troubleshooting and Error Resolution
Investigating and resolving discovery errors related to permissions, access, and data discrepancies
CMDB Data Quality
Maintaining the accuracy and integrity of the CMDB by addressing stale CIs, reconciling data discrepancies, and ensuring data quality.
Discovery Integration
Working with different teams to integrate new data sources into Service Now and ensure data reconciliation.
MID Server Management
Managing and optimizing MID Servers, including capacity planning and configuration.
Custom Pattern Development
Developing and implementing custom discovery patterns to meet specific business requirements.
Collaboration and Communication
Working with various IT teams, including network, security, and application teams, to ensure proper integration and access
Documentation and Reporting
Creating and maintaining documentation for discovery processes and providing reports on CMDB health and discovery performance.
Required Technical Knowledge:
Knowledge in configuration management lifecycle
Knowledge in configuration mdb management processes
Knowledge in ITIL Service Management (Change, Asset, Release, Service Request and incident Management)
Written and verbal communication skills are a must
Knowledge on Microsoft Office Products
Knowledge on Service Now Discovery, MID Server, Scheduling, Service Mapping & Its related troubleshooting
Knowledge on Operating systems, Storage, Databases, Network and Discovery Tools
Knowledge and hand on experience in implementation of Servicenow CSDM, Discovery & Service Mapping.
Knowledge on SAMA ITGF, SCF and other banking frameworks.

3.Qualifications and experience:

Bachelor's degree in information technology, Computer Science, or related field (master's preferred).
ITIL V4 Certification (Mandatory).
Certifications in project management (PMP, PRINCE2) or service management tools are a plus.
Experience in Service Now ITOM Platform (preferred).