NOC Engineer L1 & L2; Data Center

We are actively seeking experienced, high-caliber, and technical NOC Engineers (L1 & L2) with 3 to 5+ years of progressive professional experience in 24×7 network operations, fault management, and data Center infrastructures to join our telecommunications project team on a 12-month contract basis on-site in Riyadh, Saudi Arabia. In this critical network operations role, you will be responsible for 24×7 monitoring, fault isolation, incident handling, and service restoration across Subsea, DWDM, IP, Data Center, and connectivity platforms.

You will leverage your deep specialist expertise in Ciena, Infinera DWDM, IP/MPLS routing, Cisco/Juniper platforms, and Service Now ticketing to ensure uncompromised SLA compliance, high availability, and operational excellence across carrier-grade networks. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global telecommunications consulting and digital infrastructure enterprise.

As a NOC Engineer L1 & L2 supporting telecommunications operations in Riyadh, Saudi Arabia on a 12-month contract basis, you will take full operational, tactical, and technical ownership of 24×7 network monitoring, alarm management, circuit validation, and multi-tier incident escalation. Your day-to-day responsibilities include monitoring network alarms across Subsea, DWDM, IP/MPLS, Ethernet, and Data Center platforms, performing L1/L2 troubleshooting and fault isolation, managing incidents and service requests within strict SLAs, coordinating major incident bridge calls, executing optical power analysis and circuit validations, conducting preventive maintenance health checks, maintaining accurate Service Now ticket updates and shift handovers, and supporting customer service activations.

You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex network anomalies under high-pressure enterprise environments. Furthermore, you will manage application requirements by ensuring strict compliance with the 3+ years (L1) or 5+ years (L2) experience prerequisites and mandatory Data Center background.

• Provide 24×7 network monitoring, alarm management, fault isolation, and service restoration across carrier-grade infrastructure.
• Execute L1 and L2 troubleshooting and fault resolution across Subsea, DWDM, IP/MPLS, and Data Center networks.
• Manage and resolve incidents and service requests within agreed Service Level Agreements (SLAs).
• Escalate complex technical issues efficiently to L3 engineering, hardware vendors, or field operations teams.
• Perform circuit validation, optical power analysis, bit error rate testing, and service verification.
• Drive major incident restoration activities, participate in technical bridge calls, and coordinate emergency repairs.
• Execute scheduled health checks, routine maintenance activities, and preventive diagnostics across network elements.
• Maintain accurate ticket updates, audit logs, and comprehensive shift handover records using Service Now.

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Electrical Engineering, or a related technical discipline.
• Minimum of 3+ years of progressive professional experience for L1 positions, and 5+ years for L2 positions, in telecommunications NOC environments.
• Mandatory hands‑on operational experience and domain expertise within Data Center network operations.
• Strong, demonstrable practical proficiency with DWDM/OTN optical transport systems (Ciena 6500, WL5e, RLS, MCP, Infinera DTN-X, GX Series).
• Deep practical knowledge of IP/MPLS networks, Carrier Ethernet, routing protocols, and…