L1 & L2 Support Engineers – Banking Operations

Algoquad is actively seeking experienced, high-caliber, and technical L1 & L2 Support Engineers with a minimum of 4+ years of progressive professional experience in banking production support, application maintenance, and incident management to join our client’s operations team on a full-time permanent on-site basis in Riyadh or Jeddah, Saudi Arabia. In this critical operational support role, you will be responsible for monitoring mission-critical banking applications, triaging and resolving L1 and L2 incidents, ensuring high availability across cloud and on-premise environments, and driving root-cause problem resolution.

You will leverage your deep specialist expertise in GCP, Oracle Cloud, on-premise infrastructure, and banking operations to deliver uncompromised system stability, rapid issue remediation, and operational excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT staffing and banking technology enterprise.

Your day-to-day responsibilities include providing comprehensive tier-1 and tier-2 (L1 & L2) application and production support for core banking systems, managing hybrid cloud and on-premise environments across GCP, Oracle Cloud, and localized data centers, executing rapid incident management, fault triage, debugging, and issue resolution under strict service level agreements (SLAs), maintaining continuous application monitoring and telemetry tracking to detect anomalies before user impact, collaborating closely with cross-functional software engineering, database administration, and infrastructure squads, conducting thorough root-cause analysis (RCA) for recurrent production faults, ensuring strict adherence to banking operational standards, security compliance, and audit requirements, and coordinating relocations and onboarding for candidates currently based in KSA who can join within 30 days.

You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex banking system anomalies under strict operational timelines.

• Provide comprehensive tier-1 and tier-2 (L1 & L2) application and production support for mission-critical banking operations.
• Monitor real-time application performance, transaction flows, and infrastructure health across cloud and on-premise environments.
• Execute rapid incident management, fault triage, debugging, and technical issue resolution under strict SLA guidelines.
• Manage and maintain hybrid cloud and on-premise architecture across GCP, Oracle Cloud, and enterprise data centers.
• Conduct thorough root-cause analysis (RCA) and problem management to prevent recurrence of production faults.
• Collaborate seamlessly with cross-functional software engineering, database administrators, and financial business analysts.
• Configure, tune, and maintain application monitoring tools, alert thresholds, and automated telemetry dashboards.
• Ensure strict adherence to banking regulatory standards, data privacy protocols, and institutional security compliance.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 4+ years of progressive professional experience in banking production support, application support, or IT operations.
• Strong, demonstrable hands‑on professional expertise in banking application architecture and transaction flow support.
• Comprehensive working knowledge of cloud environments including Google Cloud Platform (GCP), Oracle Cloud, and On-Premise infrastructure.
• Solid practical experience in incident management, ITIL ticketing frameworks, fault triage, and issue resolution.
• Working knowledge of application monitoring suites, log analysis tools (Splunk, ELK), and telemetry dashboards.
• Exceptional analytical, troubleshooting, debugging, and problem-solving capabilities under high-pressure banking conditions.
• Excellent written and verbal English communication skills with strong stakeholder coordination and collaboration abilities.
• Mandatory legal work eligibility and physical availability for full-time on-site operations in Riyadh or Jeddah, Saudi Arabia.

• Professional certifications such as ITIL Foundation, GCP Certified Associate Cloud Engineer, or Oracle Cloud Infrastructure (OCI).
• Prior professional working experience in top-tier commercial banks, financial…