Service Manager
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-10-24
Listing for:
JOBZE
Full Time
position Listed on 2026-10-24
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
· Saudi Arabia
- Riyadh Jobs How we work
TeamContact usSign inGet Started Jobs/Application Service Manager# Application Service ManagerSAPSaudi Arabia
- Riyadh Posted 20 October 2026
Linked In Direct employer
Top-rated employer
Enterprise
Great culture
Location
Saudi Arabia
- Riyadh Job type
Hybrid
Experience6+ years
SalaryUSD 11k–17k/mo (est.)Apply on Linked In## Job description
As an Application Service Manager (ASM) within SAP Cloud Application Services (CAS), you will be the central point of ownership for some of our most strategic customer engagements — driving service quality, deepening relationships, and leading cross-functional teams through the full customer lifecycle, from transition to operations and beyond. This is an Individual Contributor role, hybrid with a location in Riyadh.
This is a high-visibility role at the intersection of technology, customer success, and business growth. What You'll Do:
Own end-to-end CAS customer engagements — managing budget, quality, and stakeholder communication across the full lifecycle (transition, stabilisation, operations, offboarding). Act as a trusted advisor: proactively identify optimisation, innovation, and adoption opportunities for customers. Drive customer satisfaction and loyalty; lead escalation resolution with confidence and composure. Collaborate closely with SAP account teams, delivery teams, and partners to ensure a seamless, one-stop CAS experience.
Champion upsell opportunities and support growth of the CAS service portfolio. Orchestrate communication across all levels — from technical teams to C-level stakeholders.
What You Bring:
Bachelor's degree in IT, Business Management, Engineering, or a related field. 6+ years in customer account management, managed services, or relationship management. 4+ years of hands-on experience in at least one SAP Solution Area (e.g. S/4
HANA – FI/MM, Success Factors, BTP). 4+ years leading global or cross-functional teams in a project management capacity. Strong knowledge of the SAP portfolio and cloud services landscape. Experience in SAP implementation projects and/or managed services environments. Excellent communication, facilitation, and stakeholder management skills — from technical teams to executive level. A results-driven, customer-first mindset with the ability to navigate complexity.
Business fluency in English and Arabic (required).## SkillsSAP S/4
HANASAP Success
Factors SAP BTPCloud Application Services Managed Services## What Jobze.ai noticed
* SAP requires bilingual fluency in English and Arabic for this customer-facing application service management role.
* Candidates must have 6+ years in account management or managed services with 4+ years in SAP solution areas like S/4
HANA, Success Factors, or BTP.
* Expect end-to-end ownership of cloud application service engagements, handling stabilization, operations, and escalation management.
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