L2 Production Support Engineer Lead

Experience: 12+ years of relevant experience in Application Production Support, Technical Operations, Application Support, or Systems Integration, including experience leading technical/support teams.

Location: KSA

We are looking for an experienced L2 Application Production Support Engineer Lead to lead the support, stability, security, and performance of enterprise production applications.

The role covers application production support, REST/SOAP APIs, system integration, Linux/Unix environments, databases, SSL/TLS security, Dev Ops and CI/CD, incident management, Business Continuity Management (BCM), and Disaster Recovery (DR).

The ideal candidate will combine strong hands‑on troubleshooting capabilities with technical leadership, incident management, system integration, and production operations expertise. The role will focus on maintaining highly available production environments, resolving complex application and integration issues, and ensuring incidents are managed effectively within agreed service levels.

• Lead L2 application production support activities across enterprise applications and critical production environments.
• Monitor, troubleshoot, and resolve complex production application issues while ensuring service availability and stability.
• Diagnose and resolve integration issues involving REST APIs, SOAP services, XML, Web APIs, and system‑to‑system communication
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• Monitor and troubleshoot data transmission between internal and external systems.
• Troubleshoot secure application connections and SSL/TLS certificate issues, including certificate renewals, handshakes, and chain‑of‑trust problems.
• Apply security best practices when supporting production applications and data flows.
• Troubleshoot applications and services running on Linux/Unix environments
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• Use Linux command‑line tools to analyze logs, monitor resources, check permissions, manage processes, and restart application services.
• Work with Dev Ops teams to support CI/CD pipelines and automated application deployments
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• Identify and troubleshoot application deployment and release issues across production environments.
• Participate in Business Continuity Management (BCM) and Disaster Recovery (DR) activities.
• Support failover exercises, system recovery validation, and production‑readiness checks.
• Write and execute advanced SQL queries to investigate incidents, validate data integrity, and support root‑cause analysis.
• Lead the L2 incident lifecycle and ensure incidents are properly documented, prioritized, investigated, escalated, and resolved.
• Coordinate with L3 development, infrastructure, database, security, integration, and Dev Ops teams for complex incidents.
• Manage incidents and service requests through enterprise ITSM platforms such as Service Now and Jira
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• Ensure production incidents are handled within agreed SLA requirements.
• Support problem‑management and root‑cause‑analysis activities for recurring production issues.
• Monitor and troubleshoot secure application traffic through IBM Data Power environments where applicable.
• Provide technical guidance, operational support, and leadership to L2 application support engineers.
• Identify opportunities for automation, monitoring improvements, and proactive incident prevention.

• Strong experience in Application Production Support / L2 Application Support
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• Enterprise production application troubleshooting.
• REST APIs.
• SOAP Web Services.
• XML and system integration.
• System‑to‑system messaging.
• SSL/TLS configuration and troubleshooting.
• Digital certificates and certificate management.
• Application and system log analysis.
• SQL and advanced database querying.
• Database troubleshooting and data‑integrity validation.
• Dev Ops practices.
• Automated deployment…