SADAD L1 & L2 Application Support

Esolutions is actively seeking an experienced, high-caliber, and technical SADAD L1 & L2 Application Support Specialist with a strong professional background in corporate banking products, payment gateway operations, and tier-1/tier-2 application support to join our client engineering and service desk team on a full-time permanent on-site basis in Riyadh, Saudi Arabia (with a preference for Jordanian and Lebanese nationals). In this critical banking application support and technical troubleshooting role, you will be responsible for administering, monitoring, and resolving complex technical incidents across SADAD payment systems and eChannel platforms.

You will leverage your deep specialist expertise in transaction processing, workflow handling, service desk ticketing, and Arabic communication to deliver uncompromised system reliability, rapid incident remediation, and operational excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT recruitment and digital consulting enterprise.

As a SADAD L1 & L2 Application Support Specialist supporting Esolutions in Riyadh, Saudi Arabia, you will take full operational, tactical, and technical ownership of corporate banking application support, payment gateway workflows, incident escalation management, and service desk telemetry across mission-critical financial systems. Your day-to-day responsibilities include providing expert L1 and L2 application support for SADAD payment gateways and corporate banking products, handling transaction processing workflows, resolving payment routing anomalies, executing root cause analysis, managing client escalations professionally, coordinating with cross-functional development, infrastructure, and banking operations squads in Agile sprint cycles, utilizing Elastic and enterprise service desk tools for log analysis, event monitoring, and ticket tracking, supporting eChannel operations, verifying transaction integrity, ensuring compliance with banking security standards, preparing comprehensive technical documentation of incident reports, resolution steps, and operational runbooks, and managing application requirements.

You will utilize your proactive troubleshooting, analytical problem-solving skills, and bilingual proficiency (Arabic and English) to resolve complex financial system anomalies under strict service level agreements. Furthermore, you will manage application requirements ensuring strict compliance with the 2 to 5 years experience requirement, preferred nationalities (Jordanian & Lebanese), and Riyadh on-site presence.

• Provide expert L1 and L2 application support, monitoring, and incident resolution for SADAD payment systems and corporate banking products.
• Handle complex transaction processing workflows, payment gateway routing, and error log investigations.
• Utilize Elastic stack and enterprise service desk tooling for real-time log analysis, telemetry monitoring, and ticket triage.
• Manage client escalations effectively, providing timely status updates and professional technical communication.
• Support eChannel operations, digital banking integrations, and transaction reconciliation workflows.
• Collaborate seamlessly with cross-functional software engineering, database administration, and banking operations squads.
• Ensure strict adherence to financial security baselines, compliance protocols, and operational uptime SLAs.
• Maintain accurate, comprehensive technical documentation of incident logs, troubleshooting steps, and operational runbooks.

• Bachelor's degree in Computer Science, Information Technology, Banking, Finance, or a related discipline.
• Minimum of 2 to 5 years of progressive professional experience in L1 and L2 application support within banking or financial technology.
• Strong, demonstrable hands-on professional expertise in corporate banking products, payment gateways, and SADAD operations.
• Comprehensive working knowledge and practical proficiency in transaction processing, workflow handling, and eChannel support.
• Deep practical experience utilizing Elastic stack and enterprise service desk platforms for log analysis and incident tracking.
• Solid practical experience in client escalation handling, root cause analysis, and technical troubleshooting under pressure.
• Exceptional analytical, troubleshooting, debugging, and problem-solving…