Consultant, IT Specialist, IT/Tech
Listed on 2026-10-28
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IT/Tech
IT Specialist, IT Business Analyst
Riyadh, Saudi Arabia | Posted on 10/21/2026
on Behalf of Our Clint, we are looking for aConsultant, Applications
Job Summary
Responsible for administering, configuring, and continuously improving the Service Now platform to support HR and IT service delivery. Gathers and analyzes business requirements across functions and translates them into effective application solutions, integrations, and process improvements. Provides functional and technical support across enterprise applications, ensures system reliability and performance, and contributes to application enhancements, testing, reporting, documentation, and the delivery of efficient, secure, and business-aligned technology solutions.
Job Description
- Administer the Service Now platform day to day — users, groups, roles, ACLs, notifications, scheduled jobs, MID Servers and instance health — and keep it current through family upgrades, patching and instance clones.
- Configure and extend Service Now using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes and Service Catalog items; manage update sets and controlled promotion from sub-production to production.
- Administer and enhance Service Now HR Service Delivery — HR case management, lifecycle events, Employee Center, knowledge bases and employee document management — working directly with the HR function.
Bachelor's degree in Computer Science, Information Systems, Software Engineering or a related discipline.
Service Now Certified System Administrator (CSA) — required or to be obtained within the first six months.
Preferred: CIS–HR (HR Service Delivery), CIS–ITSM, Certified Application Developer (CAD).
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