Operations Support Engineer

We are seeking an Operations Support Engineer to ensure the smooth, secure, and continuous operation of IT systems in a business-critical live operational environment.

The role will provide Level 1 and Level 2 technical support across Windows servers, workstations, hardware, applications, and basic network infrastructure. The candidate will be responsible for troubleshooting system issues, monitoring logs, performing preventive maintenance, supporting deployments and patching, and coordinating with vendors and internal teams to maintain system availability and reliability.

• Support end-to-end implementation and deployment of airport eGate infrastructure across multiple cities and airport locations.
• Install, configure, and commission physical servers, workstations, network equipment, and associated eGate infrastructure.
• Coordinate hardware installation, operating system deployment, network configuration, application prerequisites, and infrastructure integration.
• Perform infrastructure validation, connectivity checks, system testing, and operational readiness assessments before handover.

• Install, configure, and maintain Windows Server and Windows Client operating systems in accordance with approved infrastructure standards.
• Perform server and workstation configuration, domain joining, user administration, service management, and routine system maintenance.
• Configure and troubleshoot Active Directory and Group Policy Objects (GPOs).
• Understand how Group Policy is used to centrally enforce security settings, password policies, access restrictions, workstation configurations, and other domain policies.

• Demonstrate working knowledge of TCP/IP, IPv4 addressing, subnetting, routing, switching, VLANs, gateways, and network connectivity troubleshooting.
• Understand IPv4 address classes and private, public, loopback, and link-local addressing, including Automatic Private IP Addressing (APIPA).
• Configure and troubleshoot DNS resolution, DNS records, DNS caching, static and dynamic DNS configurations, and name-resolution failures.
• Understand DNS filtering/blocking mechanisms and support approved DNS-based access-control and security policies.
• Configure, monitor, and troubleshoot site-to-site VPNs and remote-access/client VPN connectivity.

• Demonstrate practical knowledge of VMware virtualization technologies, including VMware ESXi and vSphere environments.
• Understand the differences between Type 1 and Type 2 hypervisors and the operational use cases for each.

• Perform hands-on installation, configuration, and troubleshooting of physical servers, PCs, workstations, and infrastructure components.
• Understand server hardware components, including motherboards, CPUs, RAM, storage devices, RAID controllers, power supplies, and network interface cards.
• Support server rack installation, equipment mounting, cable management, power connectivity, and hardware commissioning as required.

Candidates should be assessed for practical capability in the following areas:

• Windows Server administration and Group Policy.
• DNS, IP addressing, switching, routing, VPN, and Forti Gate firewall fundamentals.
• VMware ESXi installation and basic virtualization administration.
• Physical server and network infrastructure installation.