Training and Change Management IT Specialist

Job Purpose:

Deliver HIS (Hospital Information System) and other hospital systems/applications training to staff across Fakeeh Care Group. Assist in documenting and following up on change requests, and provide day-to-day support to ensure effective use of hospital systems. Prepare training materials to support staff adoption and system efficiency.

Conduct HIS training sessions for medical and non-medical staff

Provide orientation and re-orientation for new and existing physicians on HIS

Deliver hospital systems/applications training sessions for staff

Prepare and develop training materials, user manuals, and quick reference guides

Record and track attendance for training sessions and maintain training logs

Receive and document change requests from hospital departments

Coordinate with vendors and relevant teams to clarify requirements for change requests

Perform initial testing of system changes and report issues to the Manager

Prepare and submit periodic progress reports to the Manager

Review and discuss HIS modification requests with physicians and clinical staff

Demonstrate professional communication skills with physicians across Fakeeh Care

Serve as a member of the Training Committee

Other duties as assigned within the scope of the job

Experience: 3+ years in HIS training, clinical informatics, healthcare IT, or related field

Education: Bachelor’s degree in Health Information Management or related field

Language: Excellent command of oral and written English and prefer Arabic

Licenses /

Certifications:

Preferred – Saudi Commission for Health Specialties (SCFHS) Health Informatics certification

Experience

Required:

3 year(s) minimum

Mid level

problem-solving and troubleshooting abilities strong communication and presentation skills ability to learn and explain technical processes clearly team player with a service-oriented attitude strong skills in microsoft office, especially excel