Level 2 Application Support Engineer

Driving advanced application support, production systems stability, and enterprise IT service delivery in Riyadh, Saudi Arabia, Mubtech is actively seeking an accomplished Level 2 Application Support Engineer for a permanent full-time on‑site professional engagement. In this vital technical role, you will diagnose and resolve complex production incidents, maintain robust application performance, and provide expert L2 technical support across mission‑critical enterprise systems.

Bringing 3 to 4+ years of progressive professional experience in application support and software engineering, you will empower global enterprise operations to achieve uncompromised system reliability, rapid incident resolution, and technological excellence. This prestigious career opportunity offers competitive remuneration, high technical visibility, and professional growth within a premier global information technology and digital transformation enterprise.

As a Level 2 Application Support Engineer supporting Mubtech on an on‑site basis in Riyadh, Saudi Arabia, you will take full operational, tactical, and technical ownership of production incident triage, root‑cause analysis (RCA), system monitoring, and service level agreement (SLA) compliance. Your day‑to‑day responsibilities include troubleshooting complex software defects, coordinating with development squads, managing support ticket life cycles, ensuring seamless application availability for native Arabic‑speaking users with strong English communication capabilities, and collaborating directly with multidisciplinary engineering squads and human resources leaders like Fahad Al Shehri.

• Provide expert Level 2 (L2) technical support, rapid incident triage, and root‑cause analysis for mission‑critical enterprise applications.
• Monitor production systems health, performance metrics, log files, and automated alerts to preempt potential operational bottlenecks.
• Troubleshoot, diagnose, and resolve complex software defects, database queries, and integration anomalies promptly.
• Coordinate with software engineering and Dev Ops squads to deploy patches, hotfixes, and system updates without service disruption.
• Maintain meticulous documentation of incident resolution steps, knowledge base articles, error logs, and system audit trails.
• Ensure strict adherence to service level agreements (SLAs), operational KPI targets, and ITIL incident management frameworks.
• Collaborate seamlessly with client stakeholders, internal IT support teams, and external technology vendors.
• Participate in rotational on‑site support and scheduled maintenance windows for enterprise software deployments.

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or an equivalent technical field.
• Minimum of 3 to 4+ years of progressive professional hands‑on experience in Level 2 application support, production systems maintenance, or software engineering.
• Mandatory native Arabic speaker fluency with a professional command of written and spoken English.
• Strong, demonstrable operational expertise in enterprise application troubleshooting, log analysis, and incident management platforms.
• Comprehensive working knowledge and practical proficiency in relational databases, SQL queries, and server‑side debugging.
• Deep practical experience in ITIL frameworks, ticket tracking systems, and service desk methodologies.
• Exceptional analytical problem‑solving aptitude, meticulous attention to detail, and professional customer‑facing communication capabilities.
• Mandatory legal work authorization and physical availability for on‑site professional operations in Riyadh, Saudi Arabia.

• Professiona…