TechOps​/Platform Operations Engineer

Driving advanced platform operations, system reliability, infrastructure automation, and technical support in Riyadh, Saudi Arabia, Lucid Investment Company is actively seeking an accomplished Tech Ops / Platform Operations Engineer for a premier onsite professional engagement. In this vital operational role, you will take full technical ownership of Service Now instance health, performance monitoring, patch management, cloning schedules, and automated operational workflows.

Bringing extensive hands-on experience in IT operations, cloud infrastructure, and platform administration, you will empower global clients in Saudi Arabia to achieve uncompromised system stability, high availability, and rapid incident resolution. This prestigious career opportunity offers competitive remuneration, high technical visibility, and professional growth within a premier IT staffing and corporate investment enterprise.

As a Tech Ops / Platform Operations Engineer supporting Lucid Investment Company on an onsite basis in Riyadh, Saudi Arabia, you will take full operational, tactical, and technical ownership of platform health monitoring, instance upgrades, update set deployments, system tuning, and troubleshooting. Your day-to-day responsibilities include managing instance security hardening, executing scheduled clone operations, monitoring system logs and node performance metrics, collaborating with development and integration squads to resolve platform anomalies, and interacting directly with senior recruitment leaders like Mohammed Abdul Azeez.

• Monitor and maintain enterprise Service Now instance health, system performance, node availability, and resource utilization.
• Plan, test, and execute platform upgrades, patch applications, and hotfix deployments across development, test, and production environments.
• Manage scheduled instance cloning, data anonymization, pre-clone and post-clone script execution, and validation checks.
• Administer user authentication protocols, LDAP/Active Directory synchronization, single sign-on (SSO), and access control lists (ACLs).
• Troubleshoot platform performance bottlenecks, slow transactions, memory utilization spikes, and scheduler errors.
• Configure and manage automated system monitoring alerts, notification rules, and health scan dashboards.
• Collaborate seamlessly with development squads, integration specialists, and infrastructure teams during release cycles.
• Maintain meticulous platform administration logs, upgrade runbooks, system architecture diagrams, and disaster recovery procedures.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• Minimum of 4+ years of progressive professional hands‑on experience in IT operations, platform administration, or Dev Ops roles.
• Strong, demonstrable operational expertise in Service Now instance administration, upgrade management, and clone operations.
• Comprehensive working knowledge of Linux operating systems, networking fundamentals, TCP/IP, DNS, and SSL/TLS certificates.
• Deep practical experience in performance tuning, log analysis, system diagnostics, and troubleshooting.
• Solid practical grasp of ITIL operational processes, incident management, and change control procedures.
• Exceptional analytical problem‑solving aptitude, attention to detail, and professional communication capabilities.
• Mandatory legal work authorization, valid transferable Iqama, and physical residency in Saudi Arabia for immediate onsite engagement in Riyadh.

• Official Service Now Certified System Administrator (CSA) certification.
• Hands‑on familiarity with cloud infrastructure platforms (AWS,…