Information Technology Specialist

We are seeking an IT Specialist to support the technology systems and digital tools used in a facility management project. The successful candidate will help implement, maintain, and troubleshoot IT infrastructure and facility management applications, ensuring reliable service for project teams, building occupants, and vendors.

• Install, configure, and maintain computers, network equipment, printers, mobile devices, and related IT systems.
• Support facility management software, such as Computer-Aided Facility Management (CAFM), Integrated Workplace Management Systems (IWMS), help desk, asset management, and building operations platforms.
• Provide technical support to project staff and users; diagnose issues and resolve or eliminate them promptly.
• Assist with the setup and integration of building technology, including access control, CCTV, sensors, meeting-room systems, and building management systems, as applicable.
• Maintain user accounts, permissions, equipment inventories, system documentation, and support records.
• Coordinate with facilities teams, software vendors, contractors, and internal IT teams on installations, upgrades, and troubleshooting.
• Support data migration, system testing, user acceptance testing, and deployment activities.
• Help protect systems and data by following cybersecurity, backup, privacy, and access-control procedures.
• Prepare user guides and deliver training on relevant systems and processes.
• Monitor system performance and availability, report recurring issues, and recommend improvements.
• Follow project timelines, service-level targets, safety rules, and organizational policies.

• Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience may be considered.
• Experience in IT support, systems administration, or technical project support.
• Familiarity with facility management systems such as CAFM, IWMS, CMMS, or building management platforms is an advantage.
• Working knowledge of computer hardware, operating systems, networking, Microsoft 365, and user-support tools.
• Understanding of IT security, user access management, backup practices, and data privacy.
• Experience supporting building systems - such as access control, CCTV, IoT devices, or meeting-room technology is desirable.
• Relevant certifications, such as CompTIA A+, Network+, Microsoft, ITIL, or equivalent, are an advantage.
• Strong troubleshooting and problem-solving ability.
• Clear communication and customer-service skills.
• Good organization, documentation, and time-management skills.
• Ability to work independently and collaborate across technical and facilities teams.
• Flexibility to support site-based work and occasional out-of-hours deployments, where required.

• Timely resolution and escalation of support requests.
• Availability and reliability of supported systems.
• Accuracy of IT asset records and technical documentation.
• Successful completion of project testing, deployment, and user training activities.
• Positive feedback from project stakeholders and end users.

Adjust the systems, certifications, and experience requirements to match the specific project and seniority level.