Site Reliability Engineering Officer
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-11-04
Listing for:
Takamol Holding
Full Time
position Listed on 2026-11-04
Job specializations:
-
IT/Tech
SRE/Site Reliability, IT Support, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
- Provide support for application incidents across digital platforms, working closely with Platform Engineering, Application Development, and customer support teams to ensure timely resolution according to established SLAs and escalation procedures.
- Operate and monitor the Elastic Observability stack — including Elasticsearch cluster health, Kibana, Fleet Server, APM Server, and Elastic Agent — deployed and managed via ECK on OKE.
- Assist with day-to-day Elasticsearch operations such as index lifecycle management (ILM), snapshot lifecycle management (SLM), data tier housekeeping (hot, warm, cold, frozen), and capacity monitoring.
- Troubleshoot telemetry ingestion issues across logs, metrics, traces, and synthetic monitors, ensuring consistent data collection from all platforms.
- Maintain and update Kibana dashboards, alerting rules, and saved objects under the guidance of the SRE Manager.
- Perform root cause analysis and participate in blameless post-incident reviews to improve system reliability and reduce recurrence.
- Collaborate with Platform Engineering to automate repetitive tasks, improve deployment pipelines, and enhance observability coverage using Terraform, Helm charts, and scripting.
- Develop and maintain support documentation, runbooks, and knowledge base articles aligned to standardized incident response procedures.
- Manage and prioritize incidents and requests via the ticketing system (Jira/Service Now), ensuring all incidents, requests, and resolutions are documented in the service management system.
- Participate in an on-call rotation and help reduce operational toil through automation and tooling.
- Monitor and report on key performance metrics related to incident management, including mean time to detect (MTTD) and mean time to resolve (MTTR).
- Collaborate with cross-functional teams and vendor partners to improve overall system reliability, observability maturity, and security posture.
- Provide support for application incidents across digital platforms, working closely with Platform Engineering, Application Development, and customer support teams to ensure timely resolution according to established SLAs and escalation procedures.
- Operate and monitor the Elastic Observability stack — including Elasticsearch cluster health, Kibana, Fleet Server, APM Server, and Elastic Agent — deployed and managed via ECK on OKE.
- Assist with day-to-day Elasticsearch operations such as index lifecycle management (ILM), snapshot lifecycle management (SLM), data tier housekeeping (hot, warm, cold, frozen), and capacity monitoring.
- Troubleshoot telemetry ingestion issues across logs, metrics, traces, and synthetic monitors, ensuring consistent data collection from all platforms.
- Maintain and update Kibana dashboards, alerting rules, and saved objects under the guidance of the SRE Manager.
- Perform root cause analysis and participate in blameless post-incident reviews to improve system reliability and reduce recurrence.
- Collaborate with Platform Engineering to automate repetitive tasks, improve deployment pipelines, and enhance observability coverage using Terraform, Helm charts, and scripting.
- Develop and maintain support documentation, runbooks, and knowledge base articles aligned to standardized incident response procedures.
- Manage and prioritize incidents and requests via the ticketing system (Jira/Service Now), ensuring all incidents, requests, and resolutions are documented in the service management system.
- Participate in an on-call rotation and help reduce operational toil through automation and tooling.
- Monitor and report on key performance metrics related to incident management, including mean time to detect (MTTD) and mean time to resolve (MTTR).
- Collaborate with cross-functional teams and vendor…
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