ServiceNow Business Analysis

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Analyze business needs and translate them into Service Now functional requirements, coordinating with stakeholders throughout solution design, testing, and implementation to ensure delivered functionality meets agreed requirements.

Requirements Analysis & Documentation

• Gather and analyze business needs to define clear Service Now functional requirements.
• Develop user stories that communicate required functionality and expected outcomes.
• Maintain requirements and backlog records, incorporating agreed changes and clarifications.

Stakeholder Coordination

• Conduct workshops with business users, process owners, and developers to clarify requirements and confirm shared understanding.
• Evaluate requirements against Service Now capabilities in coordination with relevant technical teams.
• Clarify functional queries and align stakeholders on the proposed solution design.

Solution Design & Implementation Support

• Provide functional inputs to solution design based on agreed business requirements.
• Support implementation activities by clarifying requirements and reviewing proposed functionality.
• Follow up on requirement-related issues with relevant stakeholders through resolution.

Testing & Acceptance

• Support functional testing and User Acceptance Testing (UAT) against agreed requirements.
• Coordinate clarification of testing feedback and identified functional gaps.
• Verify that delivered solutions meet business requirements and support acceptance activities.

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Bachelor Degree in Information Mgmt. Sciences & Systems or Any relevant field

4 to 6 Years

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