Application Support Specialist

Support application deployments releases configuration changes and production change activities Investigate troubleshoot and resolve production incidents application issues and service disruptions Perform root cause analysis RCA for recurring application system database and integration issues Coordinate with development infrastructure database network middleware and business teams to drive incidents through to resolution Ensure incidents and service requests are managed and resolved within agreed SLA timelines Track and follow up on corrective and preventive actions to improve application stability availability and performance Support daily production operations including application health checks batch activities deployments restarts and environment-related activities Support business continuity by proactively monitoring applications and addressing operational risks and service issues

Strong hands on SQL experience, including Microsoft SQL Server and Oracle SQL, with expertise in query writing, troubleshooting, and data analysis.

Strong understanding of API and system integrations, including TLS/SSL certificates and Java Key Store (JKS).Experience supporting enterprise applications hosted on Windows Server and Linux environments.

Good understanding of enterprise application architecture, middleware, system integrations, and batch processing.

Working knowledge of network connectivity, file systems, access permissions, ports, and server level troubleshooting.

Hands-on experience with application monitoring, log analysis, incident diagnostics, and performance troubleshooting.

Experience with application deployments, service/application restarts, environment support, and release activities.

Good understanding of Incident, Problem, Change, and Service Request Management, preferably within an ITIL-aligned environment.

Strong communication, coordination, and stakeholder management skills.

Experience in the banking or payments domain is preferred.