Operations Tech SME - Technical Support and Launch Readiness

Operations Tech SME
- Technical Support and Launch Readiness Job Snapshot
- Role:
Operations Tech SME

- Location:

Riyadh, Saudi Arabia
- Industry: Logistics and Supply Chain
- Function:
Information Technology

- Experience:

Minimum 1 year
- Job Type: Full Time
- Work Arrangement:
On-site

Afaq
- Warehouse Branch - J02 is seeking an Operations Tech Subject Matter Expert (SME) to support Amazon 's technology-enabled operations in Riyadh, Saudi Arabia. In this role, you will work closely with Operations, Product, and Technology teams to ensure new sites, products, and operational processes are ready for successful launches. You will troubleshoot technical issues, validate system workflows, coordinate defect resolution, and monitor operational performance before and after go-live.

The ideal candidate has experience in technical support, engineering, or operations, with strong analytical skills and the ability to manage multiple priorities in a fast-paced environment. This position offers the opportunity to contribute to operational reliability, system accuracy, and customer experience through structured testing, cross-functional collaboration, and continuous improvement.

• Country:
  Saudi Arabia
• City:
  Riyadh
• Industry: Logistics and Supply Chain
• Function:
  Information Technology
• Salary:
  Not disclosed
• Gender: No Preference
• Candidate Nationality:
  Not specified
• Job Type: Full Time
• Work Arrangement:
  On-site

• Lead operational readiness activities for new sites, products, and technology-enabled processes.
• Support launch planning and execution to ensure operational workflows, systems, and tools function as expected.
• Validate process readiness before go-live to support successful day-one performance.
• Identify operational or technical gaps that could affect launch readiness.
• Coordinate with Operations, Product, and Technology teams to resolve outstanding issues before launch.
• Support the implementation of processes that maintain operational accuracy and customer experience.

• Diagnose and troubleshoot system issues affecting operational workflows.
• Work closely with technical, product, and operations stakeholders to investigate reported problems.
• Coordinate the resolution of system defects and operational technology issues.
• Escalate unresolved technical concerns to the appropriate teams.
• Support timely issue resolution to minimize disruption to operational activities.
• Identify recurring technical problems and recommend sustainable corrective actions.

• Conduct structured testing to verify the accuracy and reliability of operational workflows.
• Validate system behavior against expected business and operational requirements.
• Identify defects, process gaps, and inconsistencies before launch.
• Support user acceptance testing (UAT) and structured defect validation activities where applicable.
• Document testing findings and communicate issues to relevant stakeholders.
• Coordinate defect resolution and readiness confirmation before go-live.

• Perform data validation related to operational processes and customer-facing service commitments.
• Analyze operational information to identify inconsistencies and potential process issues.
• Use Microsoft Excel and other Office applications to support data analysis and reporting.
• Work with cross-functional teams to investigate data-related concerns.
• Support accurate system workflows and operational decision-making through reliable data validation.

• Monitor operational and system performance following new site or product launches.
• Identify emerging issues and coordinate timely escalation and resolution.
• Investigate recurring defects and operational challenges through root cause analysis.
• Recognize patterns in technical and operational issues.
• Recommend long-term improvements to reduce recurring problems.
• Contribute to continuous improvement initiatives that strengthen process reliability and operational efficiency.

• Act as a bridge between Operations, Product, and Technology teams.
• Coordinate with stakeholders to resolve technical and operational challenges.
• Communicate launch readiness, testing results, defects, and resolution progress.
• Prepare clear documentation, status reports, and stakeholder updates.
• Maintain effective communication with technical, business, and…