Engineer - Field Services

Bachelor s degree diploma in computer science or information technology or equivalent

• Primary - gt Technology Desktop Applications 1 - Aware
• Primary - gt Technology Windows OS 1 - Aware
• Primary - gt Behavioral Aptitude Communication 1 - Aware
• Secondary - gt Behavioral Aptitude Communication 1 - Aware
• Secondary - gt Behavioral Aptitude Information Processing 1 - Aware
• Secondary - gt Technology Basic Network Basic Datacenter Security 1 - Aware
• Secondary - gt Technology MAC OS 1 - Aware

Technology Microsoft Certified Professional MCP CompTIA A Certification

Field Services Support Engineers primary responsibility is to provide support to an organization s IT systems to help them meet their business goals this is done by ensuring that all computers and networks operate efficiently with high uptime As a desktop engineer you may need to assemble and install client desktop computers and assist the end-user in securing their hardware This role also involves hands and feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware software and network queries

To support daily technical support activities for computers and all other end point devices Update the support ticket with the progress to set up and test desktop computer peripherals To perform the system changes adhered to organizational policies Conduct remote desktop troubleshooting to end user issues Maintain technical documentation in association with other functional departments

Windows Operating System Ability to Install and troubleshoot different versions of Windows OS independently E g Windows XP Windows 7 Windows 10 and Windows 11 Understanding of desktop applications and how do they work installation and uninstallation Understanding of domain setup and ability to add remove computers to domain update Group policies carry out Disk management Disk Encryption Wireless configuration check utilization and availability ability to perform start up and shut down services by following SOP deploy gold images on multiple desktops using SOP Ability to install and configure client applications independently In addition to above support and perform below activities

• Exchange and Mobility Clients
• Printer management
• Backup and Recovery
• Audio Video support
• End Point Security Patch Management
• Hardware and Networking