Merchant Enablement Specialist

Job purpose

Responsible for the end-to-end implementation of the merchant journey, from account creation to the first live transaction, ensuring service quality, compliance standards, and adherence to defined timelines.

• Execute all orders processes for merchants' entire registration cycle end to end including:
  All merchants request registration activities within 2 hours in all Geidea systems (Geidea core banking system, Saudi payment system and initiate the installation ticket on Geidea ticketing system)
• Handle all merchants’ issues on Geidea ticketing system smoothly within 45 minutes/merchant
• Conduct KYC/KYB process bank accounts verification and configurations including verifying bank account details, aligning with all internal stakeholders (risk, compliance, fin-ops, fraud team) and enabling/disabling payout for the merchants
• Work closely with product team to test any changes and new features and ensure they are deployed on the system
• Facilitate and create contracts in core banking system for key accounts and work closely with key account team to enable financial services and processes
• Review & approve all Merchants applications created on Geidea core banking system ensuing all configuration settings are accurate.
• Support junior staff functions to avoid escalations.
• Review and report / coordinate with the IT teams for the issues / defects observed.
• Handle 3rd party request and communication updates such as financiers or vendors.

• 2-4 Years of experience in the POS/Payment industry and KYC & KYB processing as per SAMA guidelines