Product Planning Supervisor

Job Purpose / Role Summary

The role aims to ensure accurate demand forecasts, achieve optimal inventory levels, and secure product availability across all channels (showrooms, e-commerce, key accounts). The supervisor closely coordinates with Sales, Purchasing, and Logistics teams to support sales targets, improve service level, and enhance inventory turnover.

• Supply Planning and Replenishment
• Convert approved demand plans into supply and replenishment plans for warehouses and branches
• Plan purchase orders and supply quantities in coordination with Purchasing to ensure product availability within lead time
• Ensure optimal stock levels for each item/location/channel with a focus on fast- and slow‑moving items and A/B/C classification
• Manage safety stock levels and reorder parameters in the ERP D365 system based on demand variability and supplier performance
• Follow up on open purchase orders, incoming shipments, and delayed orders with suppliers and Logistics to avoid availability gaps
• Use statistical forecasting tools, Excel, and ERP reports to build demand forecasts and validate them
• Discuss and review forecasts with Sales, Marketing, and Category Management through demand review/SOP meetings
• Monitor forecast accuracy and bias; coordinate with Product Management, branches, and Marketing regarding launch quantities, display quantities in branches, and allocation of promotional quantities
• Monitor aging and slow‑moving stock and propose actions (promotions, inter‑branch transfers, bundling, returns to supplier, write‑off) to reduce obsolescence
• Reporting, Analysis and Continuous Improvement
  • Prepare regular reports including forecast accuracy, service level / order fill rate, product availability, stock aging, days of coverage, and OTIF
  • Analyze causes of stock‑outs or excess stock and propose corrective actions and solutions

• Bachelor's degree in Supply Chain Management, Business Administration, Commerce, or a related field

• 3 to 5 years of experience in demand planning or supply planning
• Preferably previous experience in a retail environment or home appliances / consumer electronics / FMCG
• Experience in dealing with multiple channels (retail showrooms, e-commerce, key accounts / wholesale)

• Strong analytical and problem‑solving skills with high attention to detail
• Good knowledge of demand and supply planning concepts (forecasting, safety stock, lead time, minimum order quantity, etc.)
• Excellent command of Microsoft Excel and reporting tools
• Preferably familiar with Microsoft Dynamics
• Familiarity with the S&OP process and basic statistical concepts for demand forecasting

• Strong communication and coordination skills with various departments
• Ability to discuss and review forecasts with Sales teams in a constructive way
• High level of responsibility and sense of urgency without losing focus
• Ability to work under pressure and manage multiple priorities and deadlines
• Supervisory and coaching skills in case of having a planning team under supervision

• Very good command of English (reading, writing, and speaking)
• Proficiency in Arabic is an essential requirement