Account Supervisor PL

About the Role

We are looking for a proactive and results‑driven 3PL Account Supervisor to join our Last Mile Operations team. In this role you will manage relationships with third‑party logistics (3PL) partners, ensure sufficient rider capacity, oversee onboarding activities, and support operational excellence. You will work closely with internal stakeholders and external suppliers to ensure smooth day‑to‑day operations and achieve service level targets.

• Manage a portfolio of assigned 3PL suppliers and serve as their primary point of contact.
• Build and maintain strong supplier relationships to support operational performance and compliance.
• Monitor rider headcount and ensure suppliers meet forecasted capacity requirements.
• Drive supplier fulfillment to achieve daily and weekly operational targets.
• Coordinate the onboarding and activation of new 3PL riders, including document verification and system setup.
• Deliver or coordinate rider training on company standards, app usage, SLAs, safety, and hygiene.
• Resolve supplier‑related issues including payment inquiries, inactive riders, system issues, and documentation gaps.
• Collaborate with Finance, Operations, and other internal teams to ensure timely issue resolution.
• Track supplier performance, onboarding progress, and rider headcount.
• Prepare regular reports and ensure compliance with company policies, SOPs, and operational standards.

• High school diploma or equivalent required; diploma or Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field preferred.
• Previous experience in logistics, last‑mile delivery, or 3PL operations.
• Experience managing supplier or vendor relationships is an advantage.
• Strong communication, negotiation, and interpersonal skills.
• Excellent problem‑solving and organizational abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency in Microsoft Office, particularly Excel.
• Familiarity with logistics or fleet management systems is a plus.
• Good command of English;
  Arabic is an advantage.