Senior Customer Portfolio Manager

Responsibilities

• Ability to track and follow up on open parts and repair orders to ensure on-time delivery
• Coordinate with suppliers, planners, and internal stakeholders to resolve delays and expedite critical items
• Assure timely resolution of issues and keep the customer advised of the parts and repairs availability and delivery progress
• Monitor inventory levels and support actions to prevent shortages or excess stock
• Prepare reports, metrics, and planning inputs for SI&OP meetings
• Identify risks to supply, timing, or service performance and elevate when needed
• Maintain accurate records and updates in planning and systems
• Support continuous improvement initiatives related to planning, delivery performance, and inventory efficiency
• Demonstrate strong attention to detail and ownership of assigned responsibilities
• Ability to manage multiple priorities in a fast-paced environment
• Contribute towards strategy and policy development and ensure delivery within the area of responsibility.
• Lead functional teams with minimal resource requirements, risk, and/or complexity.
• Acts as a resource/mentor for colleagues with less experience.
• Explains difficult or sensitive information; works to build consensus.
• Develop persuasion skills required to influence others on topics within the field.

• Bachelor’s degree or diploma in a relevant field from an accredited university or college, or a high school degree with relevant work experience.
• Minimum of 10 years of experience with experience in operations planning or project management and/ or field engineering.
• Strong understanding of parts, repairs, procurement, and inventory management processes.
• Experience supporting or participating in SI&OP/S&OP planning processes.
• Ability to work cross-functionally with operations, procurement, logistics, customer service, and finance teams.
• Experience in working with different stakeholders.
• Strong analytical, organizational, and problem‑solving skills.
• The legal right to work in KSA without company sponsorship or time restriction.