Dispatch Agent

We are looking for a
Dispatch Agent
to support fast-paced last-mile delivery operations. The role is responsible for coordinating and monitoring orders from pickup to customer delivery, ensuring efficient dispatching, timely deliveries, and quick resolution of operational issues.

• Coordinate and dispatch orders to delivery partners efficiently.
• Monitor active deliveries and ensure orders are delivered within the expected timeframe.
• Communicate with delivery partners and internal teams to ensure smooth operations.
• Track order status and take immediate action on delayed, cancelled, or problematic orders.
• Resolve operational issues and escape critical cases when required.
• Follow up on delivery performance and ensure service‑level targets are met.
• Maintain accurate dispatch and delivery records.
• Support daily operations and contribute to improving delivery efficiency and customer experience.

• 0–3 years of experience in dispatch, logistics, delivery operations, or a related field.
• Strong communication and coordination skills.
• Ability to work in a fast‑paced, time‑sensitive environment.
• Strong problem‑solving and multitasking abilities
• Good attention to detail.
• Basic computer skills and ability with operational systems.
• Good command of English;
  Arabic is a plus.
• Willingness to work in shifts, including weekends when required.