Operations and Customer Service Specialist

Job Title:

Air / Ocean CSP and ADP – Specialist

Job Location:

Saudi Arabia Role Overview An Operations and Customer Service Specialist is responsible for the perfect execution of shipments in his/her area of responsibility. They will support the customer, sales and network with outstanding support and guidance whilst ensuring they undertake their shipments in line with all processes and policies to ensure a successful result. Key Responsibilities Export Operations Arrange collection from the pick-up point Request necessary documentation to facilitate export Book shipments with carriers / airlines Prepare export documentation (BL / AWB) Coordinate with handling agents Manage or oversee customs clearance Handle and resolve any unforeseen export issues Send pre-alerts upon shipment departure Invoice destination offices or customers Accrue all relevant costs on the job file Manage vendor invoices through batch flow Ensure vendor statements are properly maintained Monitor shipments through to destination Provide updates on delays Import Operations Receive inbound pre-alerts Schedule deliveries Coordinate with consignees and obtain required information for import Manage or oversee inbound customs clearance Release BL, prepare documents and handover DO to customer Keep customers updated throughout the process Obtain Proof of Delivery (POD) Invoice origin offices or customers Accrue all relevant costs on the job file Manage vendor invoices through batch flow Ensure vendor statements are properly maintained General Responsibilities Maintain accurate and complete data in the operating system AS400 Follow SOPs / IOPs and communicate processes with agents and vendors Monitor and manage KPIs Follow up on quotes and pricing requests Identify potential business opportunities and share with Sales

• Arrange collection from the pick-up point
• Request necessary documentation to facilitate export
• Book shipments with carriers / airlines
• Prepare export documentation (BL / AWB)
• Coordinate with handling agents
• Manage or oversee customs clearance
• Handle and resolve any unforeseen export issues
• Send pre-alerts upon shipment departure
• Invoice destination offices or customers
• Accrue all relevant costs on the job file
• Manage vendor invoices through batch flow
• Ensure vendor statements are properly maintained
• Monitor shipments through to destination
• Provide updates on delays

• Receive inbound pre-alerts
• Schedule deliveries
• Coordinate with consignees and obtain required information for import
• Manage or oversee inbound customs clearance
• Release BL, prepare documents and handover DO to customer
• Keep customers updated throughout the process
• Obtain Proof of Delivery (POD)
• Invoice origin offices or customers
• Accrue all relevant costs on the job file
• Manage vendor invoices through batch flow
• Ensure vendor statements are properly maintained

• Maintain accurate and complete data in the operating system AS400
• Follow SOPs / IOPs and communicate processes with agents and vendors
• Monitor and manage KPIs
• Follow up on quotes and pricing requests
• Identify potential business opportunities and share with Sales

• Education / Qualification Bachelor’s Degree in a relevant discipline
• Experience Extensive knowledge of ocean and air import / export procedures
• Prior experience in a freight forwarding company is mandatory
• Skills Good administrative and communication skills
• Good time management and problem solving skills
• Results-driven professional with strong attention to detail