Customs Broker | Al-Futtaim Automotive

Al-Futtaim Automotive is looking for an experienced Customs Broker to support logistics and customs clearance operations in Riyadh, Saudi Arabia. The position is responsible for managing customs clearance activities for finished vehicles, automotive spare parts, and related air and sea freight shipments.

The Customs Broker will coordinate with customs authorities, shipping lines, freight forwarders, transport companies, and internal teams to ensure shipments are cleared and delivered within agreed timelines. The role requires strong knowledge of Saudi customs regulations, HS code classification, import and export procedures, duty and tax calculations, and customs documentation
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The successful candidate should be organized, proactive, detail-oriented, and capable of managing multiple customer shipments while meeting established SLAs and KPIs.

• Manage customs clearance jobs for assigned customers and ensure all activities are completed within agreed timelines.
• Handle import and export customs clearance for air and sea freight shipments.
• Coordinate with shipping lines, freight forwarders, transporters, and relevant authorities.
• Review shipment documentation to ensure accuracy and completeness before customs processing.
• Monitor clearance status and resolve issues that could delay shipment release.
• Coordinate the movement and delivery of cleared shipments to the required destination.

• Verify original shipping documents and ensure all required paperwork is available for customs clearance.
• Check and apply the correct HS Codes and GCC tariff classifications.
• Calculate applicable customs duties, taxes, and other charges accurately.
• Prepare and process customs declarations through the relevant systems.
• Ensure customs transactions comply with Saudi regulations and applicable authority requirements.
• Maintain accurate records of customs documents and clearance activities.

• Manage Vehicle Clearance Certificate (VCC) corrections and related customs requirements.
• Coordinate with customs authorities to resolve VCC discrepancies and documentation issues.
• Raise and follow up on tickets for time-sensitive customs corrections.
• Monitor critical cases and take proactive action to prevent clearance delays.
• Communicate updates to relevant internal teams and customers.

• Register customs jobs accurately and maintain updated shipment information.
• Update shipment and customs details in EDI Cargo Wise or equivalent logistics systems.
• Maintain electronic customs and shipment documentation.
• Ensure all job records contain accurate and complete information.
• Process invoices and related documentation within required timelines.
• Follow up on outstanding transactions to minimize billing delays and avoid unnecessary credit notes.

• Manage customs clearance activities for allocated customer accounts.
• Respond promptly to customer queries regarding shipment status and expected clearance timelines.
• Provide accurate updates regarding customs documentation, duties, taxes, and delivery schedules.
• Support additional customer accounts and operational activities when required.
• Work closely with the Team Leader and Operations Manager on priority shipments and operational requirements.

• Prepare daily reports and operational dashboards as requested.
• Maintain accurate records of customs clearance activities and shipment performance.
• Monitor agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPI).
• Identify delays, recurring issues, and operational risks and upscale them appropriately.
• Ensure timely invoicing and accurate completion of…