Assistant Manager, Parts Operations

This role is responsible for leading and tracking day to day parts operations ensuring high levels of operational efficiency accuracy and customer satisfaction The role oversees central parts operations and supervises parts activities and parts teams across all branches and maintaining tight alignment with procurement service and sales functions to guarantee smooth processes optimal inventory levels and maximum parts availability This position supports the Senior Manager in executing strategic parts initiatives and maintaining operational excellence

1 Parts Operations Management Oversee daily parts operations and ensure consistent standards are applied across all branches Monitor parts order fulfilment backorder status and emergency sourcing to minimize downtime Drive continuous improvement in parts handling storage and distribution processes Ensure accurate and timely processing of all parts transactions including receipts invoicing and returns

2 Branch Supervision amp Support Supervise and support branch parts teams and coordinators to ensure uniform operational practices Leads and develops parts teams across multiple branches ensuring consistent performance standards and clear accountability Assist in approving branch operational plans staffing needs and escalations

3 Inventory amp Parts Availability Manage inventory levels across all locations to ensure maximum parts availability while controlling excess stock Analyze sales trends vehicle parc data and seasonal demand to optimize stocking strategies Set and monitor minimum maximum stock levels reorder points and safety stock for all locations Coordinate inter-branch stock transfers to balance availability and reduce lost sales

4 Supplier amp Procurement Coordination Liaise with suppliers logistics amp procurement teams to ensure timely procurement and competitive rates

Monitor supplier performance lead times and fill rates escalates issues as needed Support negotiation of pricing agreements and supply terms in coordination with management

5 Performance Reporting amp KPIs Track and report key performance indicators including parts fill rate inventory turnover backorder rate and branch compliance Prepare regular operational reports for senior management highlighting achievements risks and recommendations Benchmark branch performance and implement best practices across the network

6 Systems amp Process Compliance Ensure all operations are conducted in compliance with CEER s ERP amp RMS Retail Management System procedures and company policies Maintain accurate parts catalogs pricing and system data across all locations Support system updates process roll-outs and new initiatives implementations

7 Customer amp Stakeholder Relations Ensure a high standard of parts service to internal customers service bodyshop sales and external customers Resolve escalated parts-related complaints and issues in a timely and professional manner Collaborate with internal amp external customers to support business objectives

Education:

Bachelor s degree in Business Administration, Supply Chain Management, Automotive Engineering, or a related field.

Experience:

5 Years Minimum in a relevant field in automotive parts operations. Prior experience overseeing multiple locations or branches is strongly preferred.