DT Business Process Design Associate Specialist

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Function: GSC & ISG DT

Primary Support Scope:
Local Customer Fulfillment DT and End-to-End GEO Supply Chain execution DT

Travel Requirement:
Up to 30% international travel as business needs require.

About Lenovo Customer Fulfillment DT

Lenovo operates a global customer fulfillment network that connects demand planning, order management, allocation, manufacturing coordination, logistics execution, delivery management, and customer service across GEO markets.

As part of Lenovo's GSC & ISG DT organization, you will work directly with local Customer Fulfillment business teams, GEO supply chain operations, sales operations, logistics, planning, and global DT teams to drive digital transformation, AI adoption, and operational excellence.

This role offers an exceptional opportunity to gain hands-on experience in customer fulfillment processes, end-to-end supply chain execution, digital solution deployment, and AI-enabled business process improvement in a GEO operating environment.

Position Summary

The Local Customer Fulfillment Digital Transformation Graduate will serve as a Digital Transformation Partner to local Customer Fulfillment and GEO Supply Chain Operations teams.

The role focuses on supporting order fulfillment excellence, AI-enabled process improvement, operational visibility, exception management, and digital solution adoption across end-to-end GEO supply chain operations.

You will collaborate with local Customer Fulfillment leaders, planning, order management, logistics, sales operations, service teams, and global DT teams to improve customer delivery performance, process efficiency, and business value realization.

Key Responsibilities

Local Customer Fulfillment Partnership

• Serve as a Digital Transformation partner supporting local Customer Fulfillment operations and GEO supply chain execution.
• Support order fulfillment performance, backlog management, delivery visibility, exception resolution, system adoption, and operational problem-solving activities.

End-to-End GEO Supply Chain Transformation

• Support end-to-end process improvement initiatives across demand, order, allocation, supply commit, logistics, delivery, and customer fulfillment functions.
• Analyze local business processes and identify opportunities for simplification, standardization, automation, and cross-functional alignment.

Digital Solution Deployment & Adoption

• Support deployment and enhancement of customer fulfillment and supply chain solutions including SAP, order management tools, planning platforms, logistics visibility tools, workflow automation, analytics dashboards, and AI-enabled applications.
• Participate…