Soft Services Manager - Workforce Accommodation

Job Snapshot

Soft Services Manager
- Workforce Accommodation Job Snapshot Role:
Soft Services Manager
- Workforce Accommodation

Location:

Riyadh, Saudi Arabia Industry: Facilities Services Function:
Facilities Management-Maintenance

Experience:

Minimum 10 years Job Type: Full-time

Position Overview Soft Services Manager
- Workforce Accommodation in Riyadh, Saudi Arabia is a Facilities Services opportunity overseeing non-technical facility operations, contractor performance, resident welfare, service mobilization, and daily community support across a large workforce accommodation village. Parsons is hiring a Saudi National facilities management professional to lead catering, housekeeping, laundry, waste management, pest control, landscaping, resident services, and operational readiness while maintaining high standards of hygiene, safety, welfare, and service quality.

Salary:  Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Country:
Saudi Arabia City:
Riyadh Industry: Facilities Services Function:
Facilities Management-Maintenance Gender: Any Candidate Nationality:
Saudi National Job Type: Full-time

The Soft Services Manager will be responsible for the quality and consistency of everyday services that directly affect resident health, comfort, welfare, and community experience within a high-density workforce village. The role will combine contractor governance with hands‑on operational oversight, ensuring that food services, cleaning, laundry, sanitation, waste, pest control, landscaping, recreation areas, prayer facilities, and resident support functions operate reliably as occupancy changes.

Strong control of SLAs, KPIs, budgets, inspections, incidents, and resident feedback will be essential to maintaining safe and suitable living conditions at scale.

• Lead daily soft facilities management operations across the workforce accommodation village.
• Oversee integrated soft services contractors and specialist vendors.
• Monitor contractor performance against approved Service Level Agreements and Key Performance Indicators.
• Review service quality trends and address recurring performance shortfalls with corrective action plans.
• Manage daily operations covering mass catering, housekeeping, laundry, waste management, pest control, and landscaping.
• Verify that service frequencies and staffing levels remain suitable for actual resident occupancy.
• Coordinate resource deployment across accommodation blocks, communal facilities, and support areas.
• Review vendor invoices against contracted services, performance records, and approved commercial terms.
• Manage the soft services operating budget and monitor expenditure against forecast.
• Identify opportunities to improve service efficiency without reducing welfare, hygiene, or safety standards.
• Lead mobilization of soft services for newly completed accommodation modules and facilities.
• Develop operational readiness plans ahead of resident occupation.
• Coordinate phased handovers as buildings move from construction completion into active use.
• Confirm catering, cleaning, laundry, waste, recreation, and other support services are operational before occupancy.
• Coordinate service ramp‑up and ramp‑down according to changes in resident population.
• Align vendor manpower, consumables, transport, equipment, and operating hours with occupancy forecasts.
• Conduct routine inspections of accommodation rooms, common areas, kitchens, dining facilities, and welfare spaces.
• Monitor cleanliness, sanitation, hygiene, ventilation, and general housekeeping conditions.
• Verify compliance with applicable local requirements and worker welfare standards.
• Monitor food preparation, storage, handling, serving, and kitchen hygiene practices.
• Support implementation of HACCP or equivalent food safety controls where applicable.
• Coordinate corrective actions when hygiene or welfare inspections identify deficiencies.
• Work closely with HSE teams on sanitation controls, welfare inspections, emergency response, and incident prevention.
• Coordinate interfaces with on‑site medical or clinic services where resident welfare support is required.
• Pa…