Senior Customer Success Manager

Overview

At Lucidya, we are on a mission to empower businesses in the MENA region through our advanced AI and big data technologies, leading the way in customer experience management tools specifically designed for the Arabic language.

• Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention.
• Develop and execute engagement plans ensuring customers achieve their desired outcomes.
• Conduct regular check-ins and business reviews with clients, offering insights and recommendations.
• Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products.
• Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness.
• Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth.
• Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements.

• Bachelor’s degree in Business, Management, or a related field.
• Minimum 4 years of experience in customer success, account management, or similar roles.
• Proven track record in managing client relationships and driving retention.
• Strong leadership and mentoring abilities.
• Excellent communication and interpersonal skills.
• Ability to analyze data & metrics to inform and support decision-making.
• Experience in the SaaS OR Marketing Agency industry is preferred.
• This position is only for Saudi nationals.