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Senior Customer Success Manager
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2025-12-19
Listing for:
Lucidya
Full Time
position Listed on 2025-12-19
Job specializations:
-
Management
Client Relationship Manager
Job Description & How to Apply Below
Overview
At Lucidya, we are on a mission to empower businesses in the MENA region through our advanced AI and big data technologies, leading the way in customer experience management tools specifically designed for the Arabic language.
Responsibilities- Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention.
- Develop and execute engagement plans ensuring customers achieve their desired outcomes.
- Conduct regular check-ins and business reviews with clients, offering insights and recommendations.
- Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products.
- Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness.
- Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth.
- Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements.
- Bachelor’s degree in Business, Management, or a related field.
- Minimum 4 years of experience in customer success, account management, or similar roles.
- Proven track record in managing client relationships and driving retention.
- Strong leadership and mentoring abilities.
- Excellent communication and interpersonal skills.
- Ability to analyze data & metrics to inform and support decision-making.
- Experience in the SaaS OR Marketing Agency industry is preferred.
- This position is only for Saudi nationals.
Position Requirements
10+ Years
work experience
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