Governance and Control Assistant Manager

Overview

Governance and Control Assistant Manager – join to apply for the Governance and Control Assistant Manager role at stc.

The role holder coordinates with internal teams, Managed Services Providers, other sectors and external stakeholders to maintain service quality through regular alignment meetings and joint reviews. Duties are carried out in accordance with the stipulated business policies and procedures.

• Act as the primary interface with all sectors involved in service delivery for “Special Services” customers, ensuring seamless communication.
• Build strong relationships with “Special Services” stakeholders through regular updates, service reviews, and proactive communication tailored to their needs.
• Provide personalized service, addressing unique requirements and concerns through a dedicated team.
• Conduct regular feedback sessions to identify and implement improvements, using structured surveys and one-on-one interviews.
• Collaborate closely with the Royal team for real-time visibility and management of services.
• Facilitate seamless communication and coordination among network, IT, and business teams through regular cross-functional workshops.
• Ensure team members are certified in critical domains and disaster recovery.
• Coordinate with internal teams, Managed Services Providers, other sectors and external stakeholders to maintain service quality through regular alignment meetings and joint reviews.
• Build a high-mobilization strategy for emergencies, detailing resources, communication protocols, and predefined roles to activate a war room within minutes.
• Ensure adherence to regulatory and compliance standards specific to critical services.
• Maintain documentation and audit readiness for all processes and systems, conducting periodic internal audits.
• Monitor and enforce contractual obligations with managed services providers and partners through regular performance reviews and SLA compliance checks.
• Stay updated on industry trends and implement best practices to maintain a competitive edge, including participation in industry forums and partnerships.
• Take necessary measures, including mobilizing resources, initiating strategic initiatives, and making decisions, to uphold the highest standards of service delivery for the “Special Services” customer segment.

• Years Of
  
  Experience:
  
  5 years and above
• Nature Of
  
  Experience:
  
  Prior experience in the telecommunications industry
• Education:
  
  Bachelor Degree in Engineering or Business Administration
• Certifications:

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Contract
• Job function:
  Accounting/Auditing and Finance
• Industries:
  Telecommunications

Riyadh, Riyadh, Saudi Arabia