Senior Director of Shared Services

Senior Director of Shared Services – Emdad By Elm

The Senior Director of Shared Services provides strategic oversight and coordination across the museum’s infrastructure functions, including Finance, Human Resources, Procurement, and Facility Management. This pivotal role ensures these enabling services are responsive to the needs of the museum's core mission while maintaining the highest standards of compliance, accountability, and efficiency. As the backbone of the Museum’s operational ecosystem, this role enables cultural and public-facing departments to flourish through sound infrastructure and coordinated support.

The Senior Director is responsible for strategic planning, cross‑functional alignment, and service innovation across all shared service areas. This role requires a results‑driven leader with extensive experience in organizational operations, exceptional financial and administrative skills, the ability to foster collaboration across departments and align administrative systems with the Museum’s strategic priorities and organizational values. With a focus on excellence, compliance, and continuous improvement, the Director plays a vital role in sustaining the Museum’s long‑term stability and mission delivery, fostering a culture of transparency, excellence, and support.

• Lead strategic planning for all shared service areas, ensuring operational support aligns with MoWC’s mission and strategic goals.
• Contribute to museum-wide initiatives, acting as a key operational advisor to VP Operations.
• Define annual work plans, targets, and KPIs for each unit under Shared Services.
• Develop and implement a comprehensive shared services strategy that supports the museum’s mission and aligns with its long‑term goals.

• Oversee HR operations including talent acquisition, development, retention, and compliance.
• Oversee building and facilities management, ensuring a secure, safe, and welcoming environment.
• Implement and oversee risk management practices across departments.

• Develop, manage, and monitor the Shared Services budget in collaboration with the Finance Department.

• Monitor and enforce internal control frameworks and regulatory compliance.
• Establish metrics and key performance indicators (KPIs) for evaluating the performance of shared services against organizational objectives.
• Implement best practices and innovative solutions that streamline processes and improve service outcomes across the Museum.
• Ensure compliance with all legal, regulatory, and ethical standards in service operations and provide oversight of contracts and policy review.
• Live by MoWC values, ethical standards, and governance.

• Support interdepartmental coordination to meet the evolving operational needs of MoWC.
• Oversee the operational and financial performance of shared services functions, ensuring efficiency, effectiveness, and high‑quality service delivery.
• Collaborate with senior leadership to identify opportunities for cross‑departmental service enhancements that drive value.
• Act as the primary liaison between shared services and department heads, facilitating open communication and collaborative problem‑solving.
• Manage complex projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
• Evaluate current service offerings and make data‑informed recommendations for improvements, modifications, or expansions.
• Drive initiatives for organizational change by promoting a culture of service excellence and continuous improvement.
• Navigate and address conflicts and challenges within shared services and across departments promptly and effectively.
• Stay abreast of industry trends and innovations in shared services management and museum operations.

• Represent shared services at board meetings and with key stakeholders to communicate progress, challenges, and strategic direction.
• Foster relationships with key external partners and vendors to enhance service delivery and support museum initiatives.
• Champion diversity, equity, and inclusion…