Assistant Facilities Manager | Al Futtaim Engineering | Al Futtaim Contracting

Assistant Facilities Manager | Al Futtaim Engineering | Al Futtaim Contracting

Join to apply for the Assistant Facilities Manager | Al Futtaim Engineering | Al Futtaim Contracting role at Al-Futtaim Automotive

Job Requisition : 174247

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role

The Assistant Facilities Manager is responsible for managing integrated facilities management contracts and ensuring customer satisfaction through Mobile Team Management, Vendor Management, and CAFM Management. The role focuses on delivering high-quality services, optimizing costs, and enhancing profitability. The manager oversees preventive and corrective maintenance, generates revenue from repair and refurbishment works, maintains customer service standards, upholds quality and safety norms, and facilitates employee engagement.

Effective communication and leadership skills are crucial for managing client relations, team performance, and operational objectives.

• Execute AMC efficiently within the budget and ensure profitability.
• Analyze and evaluate annual maintenance contract requirements, prepare HSE and operational risk assessments, and identify requirements for mobilization, transition, and performance management phases.
• Meet and report to clients regularly to maintain good communication and rapport.
• Track contract progress and ensure agreed SLAs and KPIs are met.
• Resource planning for assigned contracts, including manpower, materials, replacement spares, and subcontracted specialized services.
• Manage takeover and handover of the AMC.
• Prepare and submit monthly and annual reports for assigned contracts.
• Submit AMC invoices on time and obtain client acknowledgement.

• Conduct site inspections, conditional assessments of assets, and assess HSE and operational risks.
• Identify critical systems and assets and ensure contingency plans are in place to avoid downtime and disruption.
• Prepare contract-specific PPM procedures, schedules, and resource planning.
• Prepare method statements, risk assessments, and PPM task sheets.
• Tally and close all planned PPM work orders monthly.
• Execute corrective and reactive maintenance efficiently, achieving SLAs and KPIs.
• Handle escalations, emergencies, and resolve customer complaints with reports.
• Ensure CRM work orders are tracked, updated, and closed daily.
• Conduct daily site inspections to ensure quality of works and adherence to standards.
• Schedule, coordinate, and oversee maintenance contracts of subcontractors.

• Generate revenue from repair, replacement, refurbishment, or retrofit works and achieve targets.
• Make conditional assessments of assets and submit reports on necessary replacements based on aging and performance.
• Prepare cost estimates and proposals for repair and refurbishment, and follow up with clients for approvals.
• Execute casual jobs efficiently within budget and ensure profitability.
• Submit customer invoices on time and resolve any payment issues with clients.

• Contribute to the development of a customer-focused service and a positive corporate image.
• Achieve and enhance customer satisfaction by meeting and exceeding customer requirements, SLAs, and KPIs.
• Maintain regular communication and rapport with clients and their…