Director Administration & Operation Management

Overview

JOB PURPOSE:

The Director of Administration & Operations Management is responsible for leading and overseeing end-to-end telecom operations and administrative functions across KSA. The role ensures operational excellence, regulatory compliance, cost control, and effective coordination between technical, commercial, and support teams to support large-scale telecom projects.

• Operations Management:
  Lead and manage telecom operations including rollout, optimization, O&M, and project execution across KSA.
• Performance & Standards:
  Ensure timely delivery of projects in line with STC / Mobily / Zain standards and contractual SLAs.
• Strategy & KPIs:
  Develop and implement operational strategies, policies, and KPIs to improve efficiency and productivity.
• Resource & Vendor Management:
  Oversee resource planning, workforce deployment, and vendor/subcontractor management.
• Administration & Support Functions:
  Oversee administration, HR coordination, logistics, procurement, and facility management.
• Compliance:
  Ensure compliance with Saudi labor laws, GOSI, Muqeem, Iqama, and visa regulations.
• Controls & Reporting:
  Implement strong internal controls, SOPs, and reporting structures.
• Financial & Cost Control:
  Monitor operational budgets, cost optimization, and profitability; coordinate with finance on invoicing, collections, and cash-flow planning; approve operational expenditures within delegated authority.
• Governance, Compliance & Risk:
  Ensure compliance with CITC (now CST) regulations, client requirements, and company policies; manage operational risks, audits, and corrective actions; maintain high standards of HSE and quality compliance.
• Leadership & Stakeholder Management:
  Lead senior managers and department heads; drive performance through KPIs; act as a key liaison with clients, OEMs (Huawei, Nokia, Ericsson), and government entities; support business growth initiatives and strategic planning with top management.

• Bachelors degree in Telecommunications, Engineering, or Business Management (masters preferred).
• 12–18 years of experience in telecom operations and administration, with senior leadership exposure in KSA.
• Strong knowledge of Saudi telecom ecosystem, CST regulations, and major operators.
• Proven experience managing large teams and multi-region operations.
• Strong leadership, decision-making, and stakeholder management skills.

• Strategic operations leadership
• Telecom project governance
• Administrative & regulatory compliance (KSA)
• Financial & risk management
• People leadership & performance management