Team Lead - AMZL, team lead

Overview

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We're seeking a Team lead for our Delivery center.

In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Title:

Team Lead

Location:

Kolkata

• Managing, on a daily basis, end-to-end operations for either one large site or a combination of small sites. Executing inbound and outbound operations.
• Meeting customer-facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for associates.
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
• Conducting 4M and 5S audits for the delivery station on a daily basis.
• Stand-in for Area Manager.
• Ability to manage day and night shifts.

• Managing station operation by focusing on high bias for action.
• Be customer obsessed in terms of handling customer escalation & ensuring good delivery experience.
• Having good analytical & deep dive skill.
• Managing large yellow/green badge AA.

• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

• Bachelor's degree

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