Director, Direct Hajj Business Center

Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector The Director of the Direct Hajj Business Center is responsible for the end-to-end leadership strategic direction operational readiness and successful delivery of the Direct Hajj business model The role leads an integrated multi-functional operating environment covering strategy planning operations programs and projects stakeholder management pilgrim services service-provider management digital enablement governance performance management risk crisis management and continuous improvement

• Lead the strategy operating model and overall performance of the Direct Hajj Business Center
• Develop and execute integrated Hajj plans covering operations services resources timelines and seasonal readiness
• Oversee the end-to-end pilgrim journey and ensure effective coordination across all operational touchpoints
• Lead cross-functional teams programs and strategic initiatives to ensure timely and effective execution
• Manage relationships with government entities participating countries regulators partners and service providers
• Oversee service-provider performance contractual commitments SLAs and service quality
• Lead operational risk crisis management and business continuity planning particularly during peak Hajj periods
• Monitor budgets resources KPIs and operational performance and ensure corrective actions are implemented when required
• Drive digital transformation systems integration and data-driven decision-making across the Center
• Lead continuous improvement initiatives to enhance operational efficiency stakeholder alignment and the overall pilgrim experience

20+ years of progressive professional experience , particularly within complex, multidisciplinary operational environments. Significant senior leadership experience managing large teams, departments, programs and strategic or operational initiatives. Deep, demonstrable experience within the Hajj and Umrah ecosystem . Strong practical knowledge of the Direct Hajj model . Experience working with participating countries, country representatives, government entities, regulators, service providers and other Hajj stakeholders.

Strong exposure to Hajj-season operations, including the Holy Sites and peak operational periods. Demonstrated experience in strategy execution, operational planning, program and project management. Experience managing complex service-delivery ecosystems and multiple third-party providers. Experience in operational risk, crisis management, business continuity and high-pressure decision-making. Experience managing budgets, resources, operational performance and KPIs. Experience leading digital-transformation or systems-integration initiatives. Experience in international and multicultural operating environments is highly preferred.