Group Leader - Flight Simulator Technical Operations

Join CAE Middle East as a Group Leader Technical Operations and help establish the technical operations supporting Riyadh Air s new training centre in Saudi Arabia

This is an opportunity to lead a maintenance team in a new training environment supporting the readiness reliability and regulatory compliance of advanced flight simulation training equipment.

In this role you will lead the team responsible for preventive and corrective maintenance of training equipment at the customer site. You will be accountable for operational performance, simulator availability, service quality and the achievement of Performance-Based Accountability Key Performance Indicators directly related to the contract's operational and financial performance. Working at the intersection of people leadership, engineering, customer partnership and regulatory compliance you will help create an environment where safety, technical excellence, teamwork and continuous improvement guide every decision.

Accountable for the effective management of Engineering team functions. Day-to-day operational effectiveness monitoring and guidance. Ensure that all training devices are operating as per their certification standards at all times. Be the point of contact for the customer for all technical or operational queries and issues. Ensure that the internal customer and Service Level Agreement SLA defined compliance and quality metrics KPIs are consistently achieved.

Deviations are tracked and actioned through corrective and preventive measures. Monitor the defect and interrupt counts and address accordingly. Accountable for the performance of the TCOPS team and the quality of the training devices based on the contractual terms between CAE Middle East LLC and our customers. Responsible to generate the roster for the operation and ensure sufficient coverage. Recruit and hire new staff to meet the operational deliverables and manpower requirements.

Work closely with upper management to report and communicate serious concerns or issues affecting the technical operation, whether it is technical staff or customer related. Generate and lead the annual performance reviews of the technical operation staff. Communicate operational and organizational information effectively and with transparency.

Consciously foster a workplace culture that is consistent and aligned with the overall organizational culture that emphasizes the mission, vision, guiding principles, and values of the organization. CAE Inspire harmonious staff relations and common objectives to get the best out of each staff while emphasizing the importance of teamwork to achieve our goal to meet and exceed customer expectations. Paramount importance to occupational Safety and Health in the workplace and associated metrics.

Oversight over compliance with the CAE Global Environmental policy. Provide oversight and direction for the development of a superior work force through training, coaching, mentoring and the assignment of tasks, roles and opportunities that will foster the professional development of all staff.

Coordinate for successful project execution. Effective planning, scheduling and execution of all new installations and updates as well as their device qualification process as per requirements.

Work closely with the customer to ensure the highest level of service in order to allow them to deliver a world class training experience for their crews and customers. Develop and maintain strong working relationships with customers, suppliers, project managers, customer service representatives,…