Head of Infrastructure Unit

To guide and control the secure and effective utilization of the operating systems and Cloud platforms, through their continuous monitoring, problem solving and upgrade

• Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitors their adherence so that work is carried out in a controlled manner

• Implements the day-to-day operations assigned for the Product Development function to ensure compliance with the established standards and procedures

• Provides input for the development of departmental budget and monitors performance against approved levels within own function, ensuring any variances are appropriately addressed

• Ensures the accurate, effective and timely installation and migration of the operating systems components, configurations and applications, so as to support the business operations efficiency
• Directs and controls the implementation / migration process of the Cloud components so as to achieve their accurate installation with the minimum interruption of business operations
• Executes efficiently and according to requests delivery of online, batch and e-services computing facilities
• Sets, in cooperation and consultation with the banking operations, the key performance indicators for the operating systems, so as to facilitate the evaluation of their performance and effective implementation of improvements
• Guides the effective and continuous monitoring of the efficiency of the operating systems, servers, data base and applications, so as to enhance their reliability, availability and proactive resolution of issues
• Directs the daily provision of assistance and support to the end users, so as to facilitate the effective operation of the systems
• Identifies any potential malfunction in the operating systems efficiency and guides the implementation of solutions that will restore their efficiency according to banking standards and SLAs
• Controls the accurate connectivity of the required hardware and devices, for the effective utilization of systems and applications
• Ensures that the data base(s) of all operating systems are accurately secured, monitored and available for all relevant parties
• Controls and guides the development of contingency and data recovery plans, providing the required systems’ infrastructure, so as to enable the protection and availability of data at all times
• Monitors and controls the implementation of tests at the operating systems and proceeds to any required configuration or change, so as to enhance the efficiency

• Organizes and supervises the activities and work of a team of subordinates to ensure that all work within the activity of the department is carried out in an efficient and procedurally compliant manner
• Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement

• Prepares departmental reports of Riyad Bank timely and accurately to meet the bank and department requirements, policies and standards

• Represents the function and actively contributes in various committees/meetings (internal and external) as applicable and per authority levels in order to ensure relevant matters are dealt with in a timely and efficient manner

• Ensures all staff have clear objectives, regular performance feedback sessions, formal annual appraisals, and individual development plans, with particular emphasis on the development of talented Saudi national staff
• Ensures and facilitates the employment,…