Area Boutique Manager

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses.

We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit

You’re energized by challenges, creative brand-building… and great coffee?

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee – just like a skilled barista. From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish coffee machines and personalized, exclusive services, has revolutionized the way people enjoy their coffee and has evolved from pioneer to being the reference in portioned premium coffee.

Nespresso worldwide since its launch has enjoyed growth year on year. Our ambitions for coming years are sky high. Currently we are looking for Area Boutique Manager with the mission to:

Drive the business result in a region through the development of the boutique network and the implementation of the defined Nespresso consumer experience strategy and campaigns in boutiques

• Drive omnichannel acquisition, loyalty and sales of boutiques whilst delivering a best-in-class consumer experience
• Support Boutique Managers to develop an area and omnichannel focus though the development of (omnichannel) action plans, based on data and insights
• Build the appropriate sales structure and manage the sales force accordingly

• Identify opportunities for improvement in new and existing boutique area's (within the responsible area scope), e.g. by leveraging commercial, customer and geomarketing insights.
• Provide area insights to the business performance & planning team

Develop business cases for new boutiques or existing boutiques to enable omnichannel business growth and cost optimization

• Drive the organization's business results by making tactical and operational decisions by building the department in a sustainable way
• Define and drive the right initiative to achieve business results
• Support the Director in making optimal investments and decisions in the OP process for both CAPEX and OPEX
• Manage and monitor the budget within the subdepartment

• Drive improvements and efficiencies in the organization by collaborating with other departments

• Translate company and department decisions in relevant actions for the subdepartment

• Attract and retain talent, develop the personal effectiveness of employees by regular coaching and implementation of learning activities
• Build a strong team where team members collaborate effectively and understand their shared goals and purpose
• Set individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP methodology
• Lead by example in terms of NLF behaviors and safety leadership

• Build the Nespresso culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a high level of professionalism

Professional and intellectual capabilities at academic or higher professional education level.

• 5-7 years' experience of direct to customer sales of premium products & services
• Minimum 4-5 years of extensive professional experience in Retail Management
• Experience in leading and managing (retail) managers
  - Extensive experience in effective P&L management
• Proven experience in retail business development