Ops Managers- F&B Managers
Listed on 2026-10-03
-
Management
Operations Management, Hotel Management
Operations Director Department: F&B Operations
Location:
TGP International-KSA
Report to
:
Country Director KSA
Subordinate
:
Ops Managers- F&B Managers
Job Summary
If you are a dynamic and result-driven professional, we have an exciting opportunity for you as Operations Director. The Operations Director at TGP leads our food and beverage operations, concept development, F&B Ops consultancy for new projects and openings. The successful candidate will be responsible for developing and implementing F&B strategies, managing budgets, and overseeing daily operations to ensure exceptional customer Key responsibilities include leading and coaching the team, monitoring KPIs, maintaining relationships with stakeholders and Clients, Brand Curation, and ensuring quality control.
The manager oversees multiple projects, focusing on profitability and smooth operations while developing the team to achieve high customer satisfaction. Additionally, as part of the management team, contribute to company policies and maintain open communication with the management team, the Country Director, and the company support office.
1. F&B Ops Consultancy
-Functional TGP team marketing, finance, advisory, branding and operations teams to align F&B strategies with overall business objectives and ensure seamless integration of F&B services.
Innovation:
Continuously evaluating F&B processes, identifying areas for improvement, and implementing innovative strategies to enhance guest satisfaction and drive revenue growth.
Engaging with customers to gather feedback, conducting food tastings, and ensuring that service standards meet or exceed customer expectations.
- Present a briefing workshop document to include:
- Brand standards vs current operations gap analysis
- Brand standards vs Sequence of Service gap analysis
- Analysis of key findings (from site visits & interviews)
- Mystery Dinner scores & analysis
- Current KPIs performance assessment results
- SWOT Analysis of current operations
- Initial Operational recommendations
2. Maintaining Standard Operations Procedures
- a. Ensure that all policies and procedures are followed at most F&B operated sites as per TGP Ops Operations manual.
- b. Never change any policies, standards, or specifications of the operation without the prior approval of the senior Leadership management approval.
- c. Accept full responsibility for a change in policy, standards, and specifications of operations.
- d. Be committed to implementing all necessary manuals, checklists, audits, and production standards, understanding that they have been developed to enhance the brand.
3. Brand Curation
- a. Conduct a full review of all Key KPIs, customer feedback, and Market trends in
- b. Set target brands, cuisines, Barnd mix
4. Decision Making & Reporting
- a. Conduct Pod F&B operator's performance on a weekly-monthly basis
- b. Conduct monthly mystery shopper audits, quality audits, and service period reports
- Updates and areas of improvement to achieve company goals and targets.
5. H&S
-Cleaning-Maintenance
- a. Ensure the H&S manual and SOPs are followed by all F&B operators across TGP operated sites.
- Conduct monthly H&S audit reports with the Hygiene manager and third-party audit
- c. Ensure that the deep cleaning schedule and checklists are conducted according to the calendar. Through training employees, achieve company targets in the appearance of their outlet, its sanitization, and cleanliness. Ensure that his/her outlet is…
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