Delivery Director

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Pearls will not ask you for money, or for sensitive information such as bank account numbers or social security numbers in our interviewing and hiring process.

Location: Karachi, Lahore, Islamabad

Company Overview:

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Pearls is a global, purpose-driven AI-Native digital engineering partner helping businesses re-imagine, digitalize, and accelerate. As an end-to-end digital technology partner, 10

Pearls helps businesses create future-proof, transformative digital products that leverage emerging technologies. 10

Pearls' clients include Global 2000 enterprises, high growth mid-size businesses, and some of the most exciting start-ups from industries like healthcare, fintech, energy, education, real estate, retail, and hi-tech. Headquartered in the Washington DC metro area, 10

Pearls has product engineering and software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit  .

Role

Summary:

The Delivery Director is a senior portfolio leadership role responsible for the overall health, growth, and successful delivery of a portfolio of client engagements. This role brings together delivery, product, and engineering leadership into a single, discipline-neutral position. The Delivery Director partners with Engagement Leads to ensure delivery excellence, drive business growth, manage portfolio risks, and establish AI-native ways of working across engagements.

They serve as the primary escalation point between client engagements and executive leadership while ensuring strong commercial, operational, and customer outcomes.

• Own the delivery, operational, and commercial success of a portfolio of client engagements.
• Drive portfolio health by ensuring quality, predictability, customer satisfaction, and business outcomes.
• Manage cross-engagement priorities, resource allocation, and dependency management.
• Establish operating rhythms and governance mechanisms to support high-performing delivery teams.

• Coach, mentor, and develop Engagement Leads.
• Build leadership capability and support succession planning across the delivery organization.
• Drive talent management, staffing strategies, performance management, and technical hiring decisions.
• Foster a culture of accountability, collaboration, continuous learning, and excellence.

• Translate organizational and regional strategy into portfolio execution plans.
• Build and maintain executive-level client and stakeholder relationships.
• Identify opportunities for account growth, operational improvements, and increased business value.
• Partner with leadership teams on strategic initiatives and portfolio expansion opportunities.

• Establish and continuously improve delivery standards, governance frameworks, and operational processes.
• Promote engineering excellence, quality assurance, scalability, and maintainability across engagements.
• Use delivery metrics and data-driven insights to improve predictability and performance.
• Balance delivery speed, quality, technical debt, and customer expectations.

• Proactively identify and mitigate delivery, technical, commercial, and organizational risks.
• Lead intervention efforts for at-risk engagements and major escalations.
• Ensure effective governance, reviews, controls, and portfolio visibility.
• Provide timely escalation, recovery plans, and strategic recommendations to executive leadership.

• Drive AI adoption across delivery, engineering, and operational workflows.
• Leverage AI for portfolio reporting, forecasting, resource planning, and decision-making.
• Promote automation, workflow optimization, and agentic tooling across engagements.
• Establish governance practices for secure, responsible, and effective AI usage.
• Measure and enhance the business impact of AI-enabled delivery practices.

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Business Administration, or a related field.
• Master's degree is preferred.

• 12+ years of experience in software delivery, engineering, product, or technology leadership roles.
• Proven experience managing multiple client engagements, programs, or portfolios.
• Demonstrated success leading large cross-functional teams and developing senior leaders.
• Experience managing commercial performance, resource planning, budgeting, and client…