Senior Operations Manager Job Riyadh area,Riyadh Region Saudi Arabia,Management

Overview:
We are looking for a
Senior Operations Manager
to oversee the day-to-day operations and performance of multiple
CORE Coffee & Roastery outlets in Riyadh
.

The role will be responsible for
branch performance, sales and profitability, P&L, cost control, inventory, service and coffee quality, SOP compliance, and people management
. The ideal candidate will have strong multi-unit F&B experience and the ability to lead Store Managers and operational teams while improving performance across multiple locations.

Key Responsibilities:

Operations Management

Oversee daily operations across multiple CORE Coffee & Roastery locations.
Ensure all branches consistently follow company SOPs, operational standards, and service procedures.
Monitor store performance and implement corrective actions where required.
Conduct regular branch visits, operational audits, and performance reviews.

Sales & Business Performance

Drive sales, revenue, profitability, and overall business growth across assigned locations.
Analyze branch KPIs including sales, average transaction value, labor cost, food cost, wastage, and customer satisfaction.
Develop and execute action plans to improve underperforming branches.
Support new store openings, expansions, and operational development initiatives.

People & Leadership

Lead, coach, and develop Store Managers and operational teams.
Ensure effective manpower planning, scheduling, productivity, and staff deployment.
Identify training needs and coordinate with HR/Training teams to improve employee performance.
Build a strong service-oriented culture and maintain high employee engagement.

Coffee & Product Quality

Maintain consistent coffee quality, preparation standards, presentation, and service across all branches.
Ensure compliance with recipes, brewing standards, product specifications, and quality-control procedures.
Coordinate with the Roastery, Supply Chain, and Product Development teams to ensure product availability and consistency.

Cost Control & Inventory

Monitor food, beverage, packaging, labor, and operational costs.
Control wastage, stock variances, inventory losses, and unnecessary operating expenses.
Ensure proper inventory management, ordering, receiving, storage, and stock rotation procedures.

Customer Experience

Maintain high standards of customer service and hospitality.
Monitor customer feedback, complaints, reviews, and service issues.
Develop initiatives to improve customer satisfaction, retention, and brand experience.

Compliance & Standards

Ensure compliance with food safety, hygiene, health, safety, municipality, and company requirements.
Conduct operational inspections and ensure corrective actions are completed within the required timelines.
Maintain brand presentation and ensure all outlets meet CORE Coffee & Roastery standards.

Qualifications &

Experience:

Bachelor's degree in
Business Administration, Hospitality, F&B Management, or a related field
.
7–10+ years of experience
in F&B operations, preferably within specialty coffee, cafés, restaurants, or multi-unit operations.
Previous experience managing
multiple branches/outlets
is highly preferred.
Strong understanding ofP&L management, sales, labor cost, food cost, inventory, and operational KPIs
.
Experience in specialty coffee or coffee-roastery operations is an advantage.
Strong leadership, communication, problem-solving, and analytical skills.
Proficiency in Microsoft Office and F&B POS/ERP systems.
Fluency in
English
;
Arabic is an advantage.
Willingness to travel between branches as required.

Key Performance Indicators (KPIs):

Sales & revenue growth
Branch profitability / P&L performance
Food & beverage cost %
Labor cost %
Customer satisfaction
Store audit scores
Employee turnover and retention
Inventory variance and wastage
Operational compliance
New store opening performance
Staff productivity and training completion