KSA Country Manager

The Country Manager will lead Mouawad s operations in KSA overseeing 2 boutiques and a support-office team for a total of approximately 20 FTEs This role ensures Mouawad s luxury standards are upheld across all operations drives client and talent acquisition and aligns local execution with the vision and goals set by Dubai Headquarters The Country Manager will represent the brand with key clients and VVIPs motivate and assess team performance and spearhead expansion initiatives in the Kingdom The role calls for a leader with a proven track record in international luxury Maisons who will bring global benchmarks to the Kingdom A core mandate is to elevate the processes governance and ways of working across the KSA operation building a structured scalable and compliant platform that delivers a consistent Mouawad client experience and supports the next phase of growth in the market

Develop and execute business plans aligned with corporate objectives and Dubai HQ vision Oversee expansion projects including identifying new boutique and office locations Translate the evolving KSA luxury landscape including growth driven by Vision 2030 in retail tourism and destination developments into a clear market strategy and multi-year expansion roadmap Benchmark Mouawad s positioning client experience and performance against international luxury Maisons operating in the Kingdom and recommend actions to strengthen competitiveness Ensure operational excellence and compliance with Mouawad s luxury standards

Act as the brand ambassador in KSA building strong relationships with key clients and VVIPs Drive client acquisition strategies to grow the customer base and enhance brand presence Deliver a client experience that meets international luxury Maison benchmarks including private appointments bespoke and High Jewelry HJ presentations and discreet highly personalized VVIP service Build a structured clienteling program with disciplined CRM use clear client ownership and follow-up standards ensuring client data is handled confidentially and in line with applicable data protection requirements Plan and host high-impact private events and clienteling initiatives in partnership with Marketing measuring their commercial return

Recruit train and retain top talent to maintain luxury service standards Motivate the team conduct performance assessments and implement development plans Build a high-performing team in line with Saudization Nitaqat requirements actively developing Saudi talent and establishing succession plans for key roles Embed Mouawad s service culture through structured onboarding ongoing product and gemology training and regular coaching on luxury selling and service rituals Foster a culture of excellence accountability and collaboration

Monitor boutique and office operations to ensure seamless execution Maintain profitability targets and prepare periodic performance reports Guarantee adherence to SOPs and brand guidelines across all touchpoints Assess current KSA processes against Group and international luxury standards and lead a prioritized improvement roadmap with clear milestones and owners Define clear roles responsibilities approval matrices and escalation paths aligned with Dubai HQ governance Introduce a disciplined performance rhythm of KPIs dashboards and weekly and monthly business reviews covering sales conversion client acquisition and retention stock accuracy and service quality Conduct regular boutique audits service standards visual merchandising security and compliance and ensure gaps are closed through…