Manager, Vendor & Evaluation

Manages vendor performance and risk management activities across SNB Group, its subsidiaries, and international branches, implementing performance evaluation, monitoring, and risk and compliance standards to maintain a resilient, compliant, and high-performing vendor base in line with SAMA, other applicable regulations, and internal requirements

• Implement all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Adhere to the Bank’s AML/CTF policy, guidelines and all SAMA’s regulations relating to account opening, KYC and Customer Due Diligence.
• Adhere to the Bank’s Cyber Security policies, and all SAMA regulations. Ensure to support SNB to comply with internal, national, and international Cyber Security controls and regulations.
• Manage vendor performance evaluation against SLAs and KPIs across SNB Group, its subsidiaries, and international branches on a periodic basis
• Manage the execution of annual and semi-annual vendor evaluation surveys with business owners
• Monitor vendor performance data and prepare reports to recommend SLA and service improvements
• Manage the development of vendor improvement plans and track corrective actions to closure
• Manage the validation of related-party transactions and escalation in line with the DoA
• Manage the review, investigation, and resolution of internal and external vendor incidents
• Review inactive vendors and recommend deactivation or blacklisting of non-compliant vendors for approval
• Prepare periodic vendor risk and compliance reporting for the Section Head
• Manage the resolution tracking of internal and external vendor complaints through the recording system
• Monitor vendor business continuity plans and alternative-provider readiness for critical vendors
• Monitor ongoing vendor risk across financial, operational, and reputational dimensions throughout the relationship
• Maintain the quality and completeness of vendor data within vendor master records
• Ensure vendor performance and risk management practices comply with SNB policy, SAMA regulations, other applicable regulations
• Maintain vendor performance and risk management standards, procedures, and playbooks within the section
• Support internal and external audits and vendor compliance reviews within scope

• Manage day-to-day team performance, workload allocation, and service delivery
• Lead and develop the vendor performance team, fostering a high-performance and continuous improvement culture
• Support procurement capability development and the adoption of vendor performance and risk management best practices

• Bachelor's degree in Supply Chain Management, Business Administration, Information Technology, or related field

• 5-8 years of experience preferably in procurement, strategic sourcing, or category management, including leadership roles
• Solid knowledge of vendor lifecycle management and segmentation
• Strong vendor performance, SLA, and scorecard management capabilities
• Working knowledge of third-party risk and regulatory compliance requirements
• Effective vendor relationship management and stakeholder engagement
• Strong analytical and reporting abilities
• Effective team leadership, quality assurance, and service delivery capabilities