Sales Engineer Hydraulics Services

Responsibilities

• Identify and contact new and existing customers to understand hydraulic service and system requirements.
• Develop service sales opportunities related to pumps, valves, cylinders, seals, chroming, honing, troubleshooting, and spare parts.
• Manage assigned accounts through regular site visits and continuous follow-ups.
• Prepare service action plans and visit schedules aligned with assigned service sales targets and KPIs.
• Prepare, present, and follow up on technical service proposals, quotations, and service agreements.
• Promote and sell hydraulic aftermarket services including maintenance, repair, troubleshooting, and spare parts supply.
• Assess hydraulic system performance and recommend corrective and preventive maintenance solutions.
• Coordinate with service technicians and supply chain teams to define scope of work, timelines, and material availability.
• Respond to customer inquiries regarding pricing, service timelines, availability, and payment terms.
• Build and maintain strong long‑term customer relationships and service contracts.
• Handle customer complaints related to system performance or service execution and coordinate resolutions internally.
• Submit quotations, invoices, service reports, and all required service documentation to customers.
• Follow up on payment collection in coordination with the finance department and in line with company policies.
• Share market intelligence, customer feedback, and service improvement opportunities with management.
• Submit daily visit reports and periodic service sales and performance reports.
• Achieve assigned service sales targets and KPIs under a commission‑based structure.

• Strong understanding of hydraulic systems, components, and applications.
• Ability to read and interpret hydraulic schematics, drawings, and technical documents.
• Strong communication, presentation, and negotiation skills.
• Ability to translate technical issues into practical service solutions for customers.
• Proficient in Microsoft Office applications.
• Comfortable using email, internet, and CRM systems.
• Strong customer handling, problem solving, and follow‑up skills.
• Good command of English and Arabic.
• Minimum two years of experience in hydraulic services, maintenance, or technical sales.
• Valid driving license is required.
• Willingness to travel within Saudi Arabia.
• Experience with pumps, valves, hydraulic cylinders, seals, chroming, honing, troubleshooting, and spare parts is considered an advantage.