E-commerce Manager

Purpose of the Role
Manage and develop online sales channels, enhance the customer experience, and increase sales and profitability in line with the organization's goals.

• Develop the e-commerce plan and monitor its implementation to achieve sales and growth targets.

• Manage the online store and update products, prices, inventory, and content.

• Improve the user experience, the shopping journey, and conversion rates.

• Monitor digital campaigns and promotional offers in coordination with the marketing team.

• Analyze sales, customer behavior, and channel performance, and prepare reports and recommendations.

• Coordinate with technical, marketing, customer service, inventory, and shipping teams.

• Oversee payment, orders, and returns processes, and resolve operational issues.

• Manage relationships with e-commerce platforms and service providers.

• Monitor performance indicators, budget, and profitability, and propose improvement opportunities.

• Ensure the accuracy of product information, store policies, and their clarity for customers.

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.

• Relevant experience in managing stores or e-commerce channels.

• Knowledge of e-commerce store platforms, payment and shipping systems, and content management.

• Skills in data analysis, sales indicators, and conversion metrics.

• Leadership, organizational, and effective communication skills.

• Proficiency in using digital analytics and marketing tools.

• Growth in sales and revenue across electronic channels.

• Conversion rate and average order value.

• Customer satisfaction and repeat purchase rates.

• Order accuracy and return or cancellation rate.

• Commitment to profitability and budget targets.